E-commerce coordinator
Abu Issa Holding
مجموع سنوات الخبرة :15 years, 4 أشهر
Product Information
• Product data management - ensure that all product data is on the website’s sites including images, descriptions, product detail, and prices.
• Manage the overall critical path to get product information and photography on the site on time
and ensure all involved teams within the business are aware of deadlines.
• Online Product Management - Ensure that products are merchandised while ensuring that products are simple to find, to maximize sale opportunities.
Analysis
• Online sales budget control and forecasting - identify and report on trends in trading performance and develop sales forecasts for peak trading periods online.
• Web Analytics - monitor and measure site performance, while using this to make a recommendation and improve performance.
•Use Google Analytics to understand the customer and the journey that they are taking.
• Measure online conversion and identify tactics internally and with third parties to improve conversion rates.
• Provide weekly product status reports
• Report on product sales and think of tactics to improve sales.
• Identify areas of underperformance and develop strategies to improve.
• Monitor stock levels and analyze web sales versus store performance
• Monitor competitor and web sales trends to ensure web offers and experience are in line with customer expectations.
• Develop an in-depth understanding of the customer requirements for all product categories,
constantly reviewing category growth opportunities, trends, life of a line KPIs, and size curves
Online Marketing
• Ensure that the product/trading strategies are supported by the acquisition/marketing strategy for all trafficked channels - including SEO, PPC, Affiliates, retargeting, and digital advertising
• Ownership of on-site search, with the responsibility to analyze usage, disseminate insight to the wider ecommerce team and optimize
• Ownership of on-site merchandising, driving cross-/up-sell to increase UPT and AOV, with the responsibility to analyze impact and optimize
• Collaborate with the eCommerce team on optimizing the website customer experience/journey, feeding into decisions on content, functionality, and layout across the site
(e.g., homepage, navigation, PDP)
• Collaborate with the CRM manager, feeding into the CRM strategy, email planning, and segmentation
/ Personalization from a stock and product perspective
Team Responsibilities
• Test and ensure that all the allocated merchandise is live on the site and functional at all times.
• Coordinate product information from the buying teams for the product catalogues.
• Ensure the correct classifications of products, ensuring all new styles are categorized correctly for the customer.
• Track product imagery, copy, and stock availability to ensure products are posted live on the website as soon as available in the warehouse.
• Responsible for all product uploads and maintenance of catalogue manager including accurate and customer centric product descriptions and images.
• Ensure product prices are correct on the live site at all times.
• Coordinate and communicate pricing changes to the rest of the team.
• Provide weekly sales and returns reports to the Head of Ecommerce.
This role is responsible for managing an e-commerce website's product data, online product merchandising, stock availability and management, web analytics, online marketing, and site improvements. The successful candidate will ensure accurate product data and timely product launches, manage stock levels, analyze web sales performance, optimize on-site search and merchandising, collaborate with the e-commerce team, and manage site navigation. The role involves managing multi-variant testing, identifying conversion tests, and analyzing sales and returns reports. The ideal candidate must have excellent communication skills, be proficient in Google Analytics and have experience in e-commerce and online marketing.
Contacting prospective clients, assessing their requirements then selling them the companies products and services that match their needs. Also responsible for maintaining ongoing relationships with customers to foster repeat business.
Working as part of a team and responsible for work assignments/rotations, staff training, staff vacations, staff breaks, overtime assignment and arranging back-up for absent employees.
Worked as an administrative agent in Tunisia for 1years.
Worked as part-time translator assistant in translation centre.
Duties:
• Supervising the day to day activities of a team of 6 staff.
• Driving operational efficiencies, raising customer service levels & cutting costs.
• Organizing work load, allocating tasks, tasking team on a daily basis.
• Managing team and individual performance.
• Ensuring all administrative records are completed accurately.
• Ensure professionalism & high quality is continually maintained.
• Preparation of relevant reports and documents for senior managers.
• Identifying areas of the business where improvements can be made.
• Developing policies to create and maximise performance.
• Scheduling staffing levels, planning for holiday and weekend cover.
• Monitoring staff attendance and performance levels.
• Opening and closing the office premises. Involved in the recruitment & interviewing of new staff.
• Training of new staff & identifying training requirements of existing staff.
• Ensuring compliance with all relevant health and safety guidelines.
• Have product knowledge of luxury brands like Breitling, Zenith and Maurice Lacroix.
• Working as part of the sales team to develop both new and existing markets.
• Involved in developing sales & pricing strategies.
• Liaising with customers & the dealer network to answer and resolve their queries.
• Identifying and then researching potential leads and opportunities.
• Constantly developing existing sales processes which will generate sustainable growth.
• Responsible for developing own portfolio of customers.
• Collecting all the information required to create a request for an estimate.
• Writing accurate & informative sales reports and documentation.
• Contacting prospective clients by phone and email.
• Identifying the customer's needs.
• Dealing with a diverse range of clients in the private and the public sector.
• Evaluating competitor activity and developing appropriate responses.
• Attending sales appointments at clients premises.
• Attending trade shows and exhibitions when required.
• Cold calling potential clients via telephone or personal visit.
• Making appointments to meet new and existing clients.
• Cultivating successful relationships with retail customers.
• Completing each transaction in a quick and efficient manner.
• Assisting customers with questions, needs and purchases.
• Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.
• Greeting each customer that comes into the store in a warm manner.
• Identifying customer requirements.
• Preparing merchandise for display.
• Assisting customers with purchase decisions.
• Assisting in physical inventory counts.
• Implementing all visual merchandising standards.
• Setting up merchandise on the sales floor.
• Making sure that customers receive receipts on all purchases.
• Helping customers try on or fit merchandise.
• Watching out for loss prevention through leakage and theft
I was one of the best studient in my university and i received many honors and awards.