After-sales service coordinator
Alaa international company for trading in foundation equipment
Total des années d'expérience :18 years, 11 Mois
1. Receiving customer inquiries after purchase and providing the necessary assistance and guidance .
2. Provide technical support to solve technical and technical problems that may arise.
3. Guide customers in using products or services correctly and effectively .
4. Following up complaints and problems, recording and documenting them for future procedures .
5. Provide additional information about products or services and direct customers to the appropriate sources .
6. Cooperate with technical support teams and technicians to solve problems quickly and effectively .
7. Preparing and submitting periodic reports on the performance of after-sales services and customer feedback .
8. Develop after-sales support resources and tools such as user manual and FAQ lists .
9. Documenting customer experiences and feedback and sharing them with other departments to improve products or services .
10. Comply with policies, procedures and strict regulations for the protection of data and information.
1. Develop a sales strategy and develop implementation plans to achieve financial goals .
2. Supervising the sales team, guiding its members and motivating them to achieve excellent performance.
3. Directing and developing team training and evaluating the performance of individuals.
4. Analyze sales data and reports and ensure compliance with procedures and policies .
5. Develop strong relationships with existing customers and strategies to attract new customers.
6. Provide periodic reports on sales performance, projects and challenges to senior management.
7. Cooperate with other departments such as marketing and planning to achieve comprehensive coordination of sales goals .
8. Identify opportunities and challenges in the market and make suggestions for product development or expansion into new markets .
9. Monitoring safety and compliance with policies, regulations and sector laws .
1. Manage and direct the customer service team including the distribution of tasks and provide guidance and training .
2. Develop and update customer service policies and procedures to improve quality and efficiency .
3. Monitoring and evaluating the performance of customer service staff and providing periodic reports and evaluations
4. Analyze data and reports to identify trends and needs and develop service and staff improvement strategies .
5. Dealing with difficult problems and complaints and intervening when necessary to solve them.
6. Communicate with other departments in the establishment to work on improving the customer experience .
7. Communicate with senior clients of the establishment and analyze their needs and requirements .
8. Provide customized service to large customers including meeting their special requirements .
9. Provide advice and support regarding the products or services provided and contribute to their improvement .
10. Monitor the satisfaction of large customers, collect their feedback and submit it to senior management .
11. Coordinate the interaction between the various departments to ensure that customer needs are fully met .
1. Manage and direct the customer service team including the distribution of tasks and provide guidance and training .
2. Develop and update customer service policies and procedures to improve quality and efficiency .
3. Monitoring and evaluating the performance of customer service staff and providing periodic reports and evaluations
4. Analyze data and reports to identify trends and needs and develop service and staff improvement strategies .
5. Dealing with difficult problems and complaints and intervening when necessary to solve them.
6. Communicate with other departments in the establishment to work on improving the customer experience .
1. Receive incoming calls from customers and respond to their inquiries accurately and tactfully .
2. Provide immediate assistance and support to solve customer problems and guide them effectively
3. Provide information about the establishment's products and services and promote them if appropriate .
4. Registration and documentation of customer information, problems and inquiries in the system .
5. Conducting follow-ups to ensure that customer problems are resolved satisfactorily and in a timely manner .
6. Provide instructions and instructions to customers on how to use the products or services correctly .
7. Handling complaints and comments professionally and dealing with them positively .
8. Analyze customer needs and make proposals to improve services or product development .
9. Comply with the company's internal policies and procedures and regulations related to data protection.
10. Provide periodic reports on customer service performance and common issues to the higher supervision.
Execution of money transfer operations and provision of financial services to customers in the bank. You should interact kindly with customers, provide assistance and advice on banking services and accounts