relationship manager
Bank of Jordan
Total years of experience :19 years, 9 Months
Manage SME clients relationship in way to achieve set targets
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Improving the overall customer relationship, delivering reliable administrative support and customer
service
Acknowledging customers promptly and treating them in a courteous manner
Finding out what information, products or services thecustomer requires to meet his/her needs,
providing clear, accurate and relevant information
Maintaining a strong working knowledge of client portfolios / products with the company
Resolving customers’ queries within agreed authority
Producing file notes after any client meetings, summarising any additional actions required, including
follow-up calls
Contributing to the development of new products andservices, based on customer feedback
Sales activity planning, including reviewing existing customer files to identify sales opportunities
Undertaking commercial negotiations
Managing new business pitches
Compliance with legal requirements, industry regulations, organisational policies and professional codes
1 - Customer Service of personal loans or housing loans and car loans.
2 - keep collecting checks and follow-up
3 - Following up non-performing loans and keep track of payments due
The loan officer
Research projects and a feasibility study and awarded her the required funding and follow the payment of premiums until the end of the loan granted
Open files for patients
Coordinate the dates General Manager
Solve problems in the absence of the Director-General
Received a bachelor's degree of Business Administration estimate acceptable