Total Years of Experience: 20 Years, 7 Months
April 2007
To December 2020
Senior Recovery Officer
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at Abu Dhabi Commercial Bank
Location :
United Arab Emirates - Dubai
Calling all local write off cases & offered them solutions to the settlement and also communication with the legal department to know the latest updates in civil case
Take a swift & proper action against defaulted customers by prepares police cases proposals then prepare Civil Suit& Travel Ban proposals to high management for approval.
I am working also extra job as a senior legal officer since I have power of attorney from my management to visit police stations to file police action against delinquent customers in the police stations in SHJ & Dubai.
Keep touch with Legal Department to follow up the last update about civil suit cases& Travel bans proposals.
Carryout delinquency in RBG portfolio pertaining to salary Loan products or/and Visa Cards in Line with set objectives. Also provide periodic feedback and recommendation on portfolio performance, product features and market developments with a view to curtail potential risk.
Establish Good relationship with key employers to facilitate recovery process.
Follow up with default customers for early regularization, attend to customer enquiries.
Recommend course of actions including lodging civil / criminal cases where default continues.
Making a block against defaulted customer ‘s accounts & black listing their names in Central bank system.
Carryout recovery functionalities from start -to-end i.e., identification of risk, customer contact, negotiating, proposal for settlement /regularization/rescheduling and effective solutions to all accounts under a given portfolio.
Take a swift & proper action against defaulted customers by prepares police cases proposals then prepare Civil Suit& Travel Ban proposals to high management for approval.
I am working also extra job as a senior legal officer since I have power of attorney from my management to visit police stations to file police action against delinquent customers in the police stations in SHJ & Dubai.
Keep touch with Legal Department to follow up the last update about civil suit cases& Travel bans proposals.
Carryout delinquency in RBG portfolio pertaining to salary Loan products or/and Visa Cards in Line with set objectives. Also provide periodic feedback and recommendation on portfolio performance, product features and market developments with a view to curtail potential risk.
Establish Good relationship with key employers to facilitate recovery process.
Follow up with default customers for early regularization, attend to customer enquiries.
Recommend course of actions including lodging civil / criminal cases where default continues.
Making a block against defaulted customer ‘s accounts & black listing their names in Central bank system.
Carryout recovery functionalities from start -to-end i.e., identification of risk, customer contact, negotiating, proposal for settlement /regularization/rescheduling and effective solutions to all accounts under a given portfolio.
February 2006
To April 2007
Call Center Agent
at ADCB bank
Location :
United Arab Emirates - Abu Dhabi
The Call Centre is a 24 Hour Customer Service Center that attends to the Bank’s customer queries and ensures a satisfactory resolution by liaising with the Banks branches and departments
October 2004
To January 2006
Call Center Team Members
at Aramex Emirate Co.
Location :
United Arab Emirates - Dubai
The Call Centre is a Customer Service Center that attends to the ARAMEX customer queries and ensures a satisfactory resolution by liaising with the ARAMEX branches and departments
January 2004
To September 2004
Assistant Admin. Officer
at Al Wasmi Pure Water L.L.C
Location :
United Arab Emirates - Dubai
Assistant Admin Officer in H R dept to performance appraisal system administration and other day to day HR activities
January 2001
To December 2003
Head of Division
at Palestinian Investment Promotion Agency- PIPA
Location :
Palestine - West Bank
Head of Section
Palestinian Investment Promotion Agency- PIPA
Government Sector
Palestinian Investment Promotion Agency- PIPA
Government Sector
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