Senior Recovery Officer
Abu Dhabi Commercial Bank
Total years of experience :20 years, 0 Months
Calling all local write off cases & offered them solutions to the settlement and also communication with the legal department to know the latest updates in civil case
Take a swift & proper action against defaulted customers by prepares police cases proposals then prepare Civil Suit& Travel Ban proposals to high management for approval.
I am working also extra job as a senior legal officer since I have power of attorney from my management to visit police stations to file police action against delinquent customers in the police stations in SHJ & Dubai.
Keep touch with Legal Department to follow up the last update about civil suit cases& Travel bans proposals.
Carryout delinquency in RBG portfolio pertaining to salary Loan products or/and Visa Cards in Line with set objectives. Also provide periodic feedback and recommendation on portfolio performance, product features and market developments with a view to curtail potential risk.
Establish Good relationship with key employers to facilitate recovery process.
Follow up with default customers for early regularization, attend to customer enquiries.
Recommend course of actions including lodging civil / criminal cases where default continues.
Making a block against defaulted customer ‘s accounts & black listing their names in Central bank system.
Carryout recovery functionalities from start -to-end i.e., identification of risk, customer contact, negotiating, proposal for settlement /regularization/rescheduling and effective solutions to all accounts under a given portfolio.
The Call Centre is a 24 Hour Customer Service Center that attends to the Bank’s customer queries and ensures a satisfactory resolution by liaising with the Banks branches and departments
The Call Centre is a Customer Service Center that attends to the ARAMEX customer queries and ensures a satisfactory resolution by liaising with the ARAMEX branches and departments
Assistant Admin Officer in H R dept to performance appraisal system administration and other day to day HR activities
Head of Section
Palestinian Investment Promotion Agency- PIPA
Government Sector
BA in Business Administration.