IT Projects Manager
MASCO
Total years of experience :20 years, 1 Months
Role/Job Description:-
- Manage ITC projects, multiple projects concurrently in all over their lifecycle, Manage ITC Projects Managers, And ITC Projects team.
- Ensure that all projects are delivered on-time, within the scope and within budget.
- Coordinate internal resources, contractors and third parties/vendors for the flawless execution of projects.
- Define contractors’ scope of work, develop RFP technical content
- Planning, Scheduling, Cost Control and Documentation.
- Manage resources availability and allocation.
- Manage the relationship with the client and all stakeholders
- Report and escalate to management as needed
- Quality control / Quality assurance
Key Achievements:-
- +50 completed IT Projects.
- Improved bid to work structure awareness.
- Incorporated efficiency performance measurements into individual reviews to relate company successes to career success.
- Strong ITC Projects Team. -Provided proactive analysis of key metrics, project milestones, and priorities. -Helped Staff to grow and develop
Role/Job Description:-
- Manage the Support of IT Systems, Network and Security and Lead a Team of 40 Members
- Administrate IT Procurement, supplies, vendors, outsourcers, and contractors
- Manage, Administrate, Improve and Support The IT Infrastructure (Data Center, NOC and SOC) with Size and Scale Serve more than 23, 000 Users, Taking into account the quality of the service, Security, Business Continuity and Disaster Recovery
- Manage Availability, performance and healthy posture monitoring of the Data Centers, NOCs, SOCs and DRS with adherence to Best-Practice technology strategies and analyze bottlenecks and shortfalls
- Manage Help/Service Desk and End Users requests, issue & IT Related Training Support (On/Off Site)
- Risk Assessment, Vulnerability and Penetration Testing
Key Achievements:-
- Illustrated a new Department's Structure and improved the Cooperation, Team Work, Efficiency and SLA.
- Built an IT infrastructure (Data Center, NOC and SOC) with High Size and Scale, with quality of the service, Security, Availability and Disaster Recovery.
- Provided Methods, Tools and Procedures for monitoring, control and daily ITC Operations.
- Developed Plans and Policies For Business Continuity/availability and system Security Guarantees
- Deployed Systems for IT Support Ticketing, IT Supplies Control, and Daily/Periodic IT Operations.
- Succeeded in All Planned Activities (New or update Installation/Configuration, System Migration, Upgrades and Updates) and all security attacks responding.
- Directed The ERP Implementing and Old System Migration
- Promoted to IT Projects Manager
((You can Find the Technical Scopes of work of work In the CV File ))
Role/Job Description:-
Recruited to establish an enterprise-wide information Technology Department.
- Plan, organize, and manage The IT infrastructure and IT staff to ensure the stable and secure IT operations of the organization.
- IT Management And Support for 4 Main Offices and 120 Sales Point.
- Supervise daily activities of Computer Based Solutions.
- ERP Application Administration and Customization in addition to the Running Applications.
Key Achievements:-
- Apply the New IT Based systems to proceed the company workflow and procedures.
- Built Data Centers, NOCs and SOCs.
- Led the New ERP implementation.
- Designed and implemented customer call-center.
- Spearheaded creation of a new information-security Section.
- Applied ISO 27001 Information security management systems Certificate.
- Promoted From the Position (Senior System Administrator) to (IT infrastructure Manager)
Role/Job Description:-
- IT System, Network and Security Administration & Support for a Group of 5 Companies (Jeddah, Tabuk & Riyadh).
- IT Administration with day-to-day activities.
- Provide Best-Practice technologies to Supports the IT's infrastructure consistency, Availability and Reliability.
- Data Center Administration.
- Network Administration Including WAN and Links with Branches and Remote Users
- Administrate The IT security controls like firewall and intrusion detection systems.
Key Achievements:-
- Reengineered The IT's Infrastructure of the Organization, optimized system, Enhanced system Controls, monitoring and security.
- Acted as escalation point for troubleshooting advanced network/systems issues, consistently earned 99.5% issue-resolution scores.
- Increased team productivity and Participated in The Department improvement.
- Designed and Implemented a High Scale of MS Exchange Farm.
- Key Person in The ERP Implementation and System Migrations.
- Promoted to Senior Network/System Admin Then IT Supervisor.
2.4 GPA, Honor Degree