ghina kalassina, Customer Service Representative

ghina kalassina

Customer Service Representative

ishtari.com

Location
Lebanon - Tripoli
Education
Bachelor's degree, Banking And Finance
Experience
5 years, 7 Months

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Work Experience

Total years of experience :5 years, 7 Months

Customer Service Representative at ishtari.com
  • Lebanon - Tripoli
  • My current job since October 2018

I currently work at Ishatri Group as a Customer Care Associate. I have been able to develop the skill set needed to carry out the aforementioned role successfully. In addition to conducting expert market research and offering consumers helpful support and guidance, I am also exceptional at:
-Collecting and analyzing feedback and working on the improvement of customer satisfaction with provided services.
- Resolving any problematic issues and maintaining relevant documents and records.
- Managing multiple office activities and executing other tasks as assigned.

Education

Bachelor's degree, Banking And Finance
  • at LIU
  • June 2016

Specialties & Skills

Project Management
Microsoft , Excel and power point.
Punctuality
Team Motivator
Work Dedication
Honesty

Languages

English
Expert
Arabic
Native Speaker
French
Intermediate

Training and Certifications

Customer relationship management project (Training)
Training Institute:
International Academey for building capacity
Date Attended:
January 2023
Duration:
10 hours

Hobbies

  • Horse Riding