Assistant Manager complaint departement
Faysal Bank
Total des années d'expérience :13 years, 9 Mois
• Dealing with complaints of BranchBanking, WealthManagement& Consumer Products. Effectively process complaints in uniform and timely manner to increase the Problem Handling Skills.
• Drive the various issues by coordinating, investigating, submitting and/or initiating cases for swift resolutions by recommending alternatives to the customer thereby minimizing the ratio of complaints to enhance the customer experience. Gain a better understanding of customer complaints by acquiring in-depth knowledge by scrutinizing third degree complaints.
• Discuss trends and underlying causes of complaints being raised by customers thereby develop strategies for handling particular complaints.
• Revert back on customers concern assuring them that their issues are being handled by thorough professionals by expediting and prioritizing demonstrating the epitome of high quality Customer Service standards.
• Global job function & retail clients.
• To resolve complaints of the customers.
• Use the front line to grid for all the customers to resolve complaints.
• To assign complaints to relevant departments.
Two years successful experience in Marketing Of Traning & development Company
Strong skills in budgeting, leadership, organization, motivation, team building, communication,
listening, analysis and accountability
Must be professional, possess effective communication skills, energetic, self motivated, able to
motivate others and have a positive attitude
Essential Duties and Responsibilities
Develop and execute innovative promotional programs in both core and outer markets that
increase market and brand awareness. Insure strategies are tactically executed in a creative and
timely manner and within expense guidelines
Assist in annual budget preparation, management and forecasting. Prepare budgets and submit
estimates for program costs as part of campaign plan development.
Develop and maintain relationships with key newspaper, television, radio and cable companies,
local regional and state tourism associations and councils to maximize promotional opportunities
that will ensure meeting promotional goals
Develop a strong presence on key social media outlets.
● Management of Media & Agency Engagement and Related Expenditure.
● Management of BTC presence on Social And Electronic Media.
● Events & Sponsorship the planning and execution of events to ensure congruence with broad and specific advertising and promotional strategies.
● Manage Staff assigned to Unit.
● Establish and manage a Marketing and competitor database.
● Ensure congruency of all Marketing and Promotional activities with Corporate Brand.
● Lead and Monitor Execution of Social Media Strategy.
● Lead Development and Execution of Corporate Brand position and related strategy.
● Strong leadership skills and ability to lead work across units of the company.
● Events and Sponsorships to ensure that Events and Sponsorship efforts are aligned with Advertising and Promotional strategies.
● Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
● Logging complaints/request on the system.
● Applying the proper telephone etiquette to satisfy various customer situations.
● Identify voice skills and how to enhance a good telephone presentation.
● Meets commitments to customers.
● Using questioning and listening skills that support effective telephone
communication.
● Using an effective approach to handle special telephone tasks like call transfers,
taking messages, call backs holds, interruptions, and unintentional disconnects.
● Effectively deal with job stress, angry callers, and upset customers.
● For more complex queries, ask further questions to help gather more information
about each customer's exact needs.
● Guides customers through the various banking products and services that bank
offers, helping them to identify which option is right for them.
Pizza Hut: May '2010 to Sep '2010:
Customer Service Representative:
● Answer phone and respond to customer request.
● Sell products and place customer orders in computer system.
● Provide customer with product information.
● Transfer customer calls to appropriate staff.
● Follow-up on customer inquires and immediately resolved.
● Research billing issues.
● Research misapplied payments.
PICIC Insurance: Feb '2006 to Jan '2007
Office Assistant:
● Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
● Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
● Contact underwriter and submit forms to obtain binder coverage.
● Ensure that policy requirements are fulfilled, including any necessary medical
examinations and the completion of appropriate forms.
● Confer with clients to obtain and provide information when claims are made on a
policy.
● Perform administrative tasks, such as maintaining records and handling policy
renewals.
2nd division from university of karachi
Intermediate: Government Commerce College Karachi (2007)
I am the best student of my school.
