Ghizlane Rachdi

• Dubai Trade - Customer Support (Walk in clients & Emails inquiries by Dubai Trade Customer care)
• Dubai Trade Registration Approval: make sure to action on all pending companies either by approving, or sending to Finance to reconcile before the end of each business day.
• Dubai Trade Training (Organizing and Attending)
• Government Services Letters approval (OTC & Courier): check & approve twice a day the courier letters, while the Over the counter letters should be checked & approved every 1 hour.
• Upload system Control: verify all pending applications (Employment visas, visit visas, cancellation, transfer, , , ) & take the necessary actions before the end of each business day, & send a daily report on the same to line Manager.
• IT Coordination for all IT related projects
• Regular Updates & reports to line manager
• Any other special task given by the line manager

1.Management of Oracle HRMS with leave entries, duty
resumption, Batch File Entries on Monthly OT. Etc. (Temporary)
2. Admin support to Employees.
3. Processing of Purchase Requisitions/Follow up/GRN on Maximo.
4. CAPEX/OPEX initiation follow-up.
5. Work flow request for Communication Services, Computer System
Access etc.
6. Coordination on recruitment process/interviews.
7. Follow up on various mail corrs on outlook.
8. General Admin corrs, communication etc.
9. Takes down and transcribe dictations and Minutes of
Meetings as the weekly meeting/reporting.
10. Monthly Report/ KRA/ Annual Report.
11. Drafting of correspondence for Mgmt, Call Cen, and Projects.
12. Update on Imdaad Quarterly Presentation.
13. Request and management of stationery/grocery.
14. Coordination with HR Recruitment Team, on relevant issues.
15. Overall admin coordination, transport, gate pass, etc..
16. Handling calls as assigned.
17. Coordination with Suppliers, as and when required.
18. Other miscellaneous tasks assign med by the Mgmt, time to time.
19. Coordination with Purchasing Dept. on item procurement.
20. Filing correspondence, sending faxes and emails for
senior managements,
21. Perform other duties assigned by senior managements.

• Being a continual source of information, help and assistance to all guests.
• Maintain a high level of communication and feedback within the department.
• Supervise and handle reservations through telephone, facsimile and emails.
• Maximize suite revenue by applying Yield management Suggestions and up-selling techniques.
• To acknowledge same day reservation, suite allocation change, amendment or cancellation to both Housekeeping and the Senior Guest Services Manager
• Up sell to maximize on occupancy and revenues and Cross sell the sister properties.
• Fully understand the market segmentation to accurately qualify reservation.
• Coordinate with Restaurant Reservations Office all Restaurants reservations requests.
• Prepare the store requisition after determining the par stock available.
• Check the Reservations Correspondence file 24 hours in advance, to ensure accuracy and complete any follow ups required
• To assist the Revenue Manager in completing the monthly Reports.

• Responsible for all bookings.
• Up sell all the promotions available in all the Resort.
• Handling guest enquiries through emails and making reports.
• Anticipating guest needs to ensure that they had a memorable experience.
• Maintain the standard of service.
• Cross selling and promoting the product.
• Handling guest complaints through appropriate processes.
• Public relation and communication skills.