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تم إلغاء حظر المستخدم بنجاح
Ghizlane Rachdi, Government services supervisor

Ghizlane Rachdi

Government services supervisor·Dubai Multi Commodities Centre

الإمارات العربية المتحدة

دبلوم, Diploma of 2 years in Hospitality managment

الخبرة العملية

مجموع سنوات الخبرة: 22 سنوات, 0 أشهر

Government services supervisor

ديسمبر 2011 - حتى الآن

Dubai Multi Commodities Centre

دبي، الإمارات العربية المتحدة

ديسمبر 2011 - حتى الآن

• Dubai Trade - Customer Support (Walk in clients & Emails inquiries by Dubai Trade Customer care)
• Dubai Trade Registration Approval: make sure to action on all pending companies either by approving, or sending to Finance to reconcile before the end of each business day.
• Dubai Trade Training (Organizing and Attending)
• Government Services Letters approval (OTC & Courier): check & approve twice a day the courier letters, while the Over the counter letters should be checked & approved every 1 hour.
• Upload system Control: verify all pending applications (Employment visas, visit visas, cancellation, transfer, , , ) & take the necessary actions before the end of each business day, & send a daily report on the same to line Manager.
• IT Coordination for all IT related projects
• Regular Updates & reports to line manager
• Any other special task given by the line manager

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Admin Assistant

أغسطس 2008 - ديسمبر 2011

Dubai World- Imdaad

دبي، الإمارات العربية المتحدة

أغسطس 2008 - ديسمبر 2011

1.Management of Oracle HRMS with leave entries, duty
resumption, Batch File Entries on Monthly OT. Etc. (Temporary)
2. Admin support to Employees.
3. Processing of Purchase Requisitions/Follow up/GRN on Maximo.
4. CAPEX/OPEX initiation follow-up.
5. Work flow request for Communication Services, Computer System
Access etc.
6. Coordination on recruitment process/interviews.
7. Follow up on various mail corrs on outlook.
8. General Admin corrs, communication etc.
9. Takes down and transcribe dictations and Minutes of
Meetings as the weekly meeting/reporting.
10. Monthly Report/ KRA/ Annual Report.
11. Drafting of correspondence for Mgmt, Call Cen, and Projects.
12. Update on Imdaad Quarterly Presentation.
13. Request and management of stationery/grocery.
14. Coordination with HR Recruitment Team, on relevant issues.
15. Overall admin coordination, transport, gate pass, etc..
16. Handling calls as assigned.
17. Coordination with Suppliers, as and when required.
18. Other miscellaneous tasks assign med by the Mgmt, time to time.
19. Coordination with Purchasing Dept. on item procurement.
20. Filing correspondence, sending faxes and emails for
senior managements,
21. Perform other duties assigned by senior managements.

مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
إدارية

Reservations Supervisor

يوليو 2007 - يوليو 2008

Al Rostamani Group- Tamani Hotel Marina

دبي، الإمارات العربية المتحدة

يوليو 2007 - يوليو 2008

• Being a continual source of information, help and assistance to all guests.
• Maintain a high level of communication and feedback within the department.
• Supervise and handle reservations through telephone, facsimile and emails.
• Maximize suite revenue by applying Yield management Suggestions and up-selling techniques.
• To acknowledge same day reservation, suite allocation change, amendment or cancellation to both Housekeeping and the Senior Guest Services Manager
• Up sell to maximize on occupancy and revenues and Cross sell the sister properties.
• Fully understand the market segmentation to accurately qualify reservation.
• Coordinate with Restaurant Reservations Office all Restaurants reservations requests.
• Prepare the store requisition after determining the par stock available.
• Check the Reservations Correspondence file 24 hours in advance, to ensure accuracy and complete any follow ups required
• To assist the Revenue Manager in completing the monthly Reports.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Reservations officer

يونيو 2004 - يوليو 2007

Jumeirah Group

دبي، الإمارات العربية المتحدة

يونيو 2004 - يوليو 2007

• Responsible for all bookings.
• Up sell all the promotions available in all the Resort.
• Handling guest enquiries through emails and making reports.
• Anticipating guest needs to ensure that they had a memorable experience.
• Maintain the standard of service.
• Cross selling and promoting the product.
• Handling guest complaints through appropriate processes.
• Public relation and communication skills.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

التعليم

Hospitality Management and Tourism

ديسمبر 2003

ديسمبر 2003

دبلوم، Diploma of 2 years in Hospitality managment

المغرب

University of Economic sciences

يونيو 2002

يونيو 2002

بكالوريوس، Economics sciences

المغرب

Ibn Khaldoon Lycee

يونيو 1998

يونيو 1998

الثانوية العامة أو ما يعادلها، high school

المغرب

Skills

Handling Complaints
Expert
Handling Complaints
Expert
Business English
Expert
Business English
Expert
Telephone and communications skills
Expert
Telephone and communications skills
Expert
Purchase requisitions-Maximo
Expert
Purchase requisitions-Maximo
Expert
Computer
Expert
Computer
Expert
OPERA, FIDELIO- RESERVATIONS SYSTEMS
Expert
OPERA, FIDELIO- RESERVATIONS SYSTEMS
Expert
HRMS - ORACLE
Expert
HRMS - ORACLE
Expert
Mail
Expert
Mail
Expert
Government
Expert
Government
Expert
Oracle
Expert
Oracle
Expert
Hospitality
Expert
Hospitality
Expert
Minutes
Expert
Minutes
Expert
Mail
Expert
Mail
Expert
Government
Expert
Government
Expert
Oracle
Expert
Oracle
Expert
Hospitality
Expert
Hospitality
Expert
Minutes
Expert
Minutes
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الفرنسية

متمرّس

التدريب و الشهادات

الشهادات
Certificate of Excellent customer service
Emirates Institute of Hospitality Management
Jan 2005 - Mar 2005
Business English certificate
British Consulate
May 2006 - Jul 2006