ghizlane saghour, Senior supervisor

ghizlane saghour

Senior supervisor

Qatar Foundation (Food and Beverage QATAR LUXURY GROUP)

Location
Qatar - Doha
Education
High school or equivalent, Law
Experience
8 years, 11 Months

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Work Experience

Total years of experience :8 years, 11 Months

Senior supervisor at Qatar Foundation (Food and Beverage QATAR LUXURY GROUP)
  • Qatar
  • May 2013 to April 2016

Supervising the activity in the restaurant; monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, organizing event and business lunch, dinner meeting and ensuring that the needs of the guests are met while they are waiting; monitor inventory reports and order when necessary; efficient operations and keeping customers satisfied and coming back help to build sales
Business or sector Hospitality

Receptionist at Golden Tulip Hotel
  • Morocco
  • January 2013 to May 2013

Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directing visitors by maintaining employee and department directories; giving instructions. Maintaining security by following procedures; monitoring logbook; issuing visitor badges. Maintaining telecommunication system by following manufacturer's instructions for house phone and console operation. Maintaining safe and clean reception area by complying with procedures, rules, and regulations. Maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributing to team effort by accomplishing related results as needed.

Business or sector Hospitality

customer care assistant
  • September 2012 to January 2013

33 Rue Majorelle D’artisanat and jewelry - Marrakech - Morocco
Provide stellar customer service in a fast-paced call center environment to our internal and external customers Answer questions regarding topics such as online orders, merchandise selection and repairs by clarifying information and making challenging decisions that benefit both the customer and the company, Identify creative solutions that can be in the gray areas of decision making
Business or sector Merchandise

Dealer
  • March 2012 to September 2012

Motor show - Marrakech city

Converting showroom visitors into customers by understanding their needs and interests and matching them to the most appropriate car.
Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.
Taking customers on test drives and demonstrating vehicle features.
Building a rapport with potential customers to improve the possibility of a sale in the future.

Business or sector Automotive

agent
  • Morocco
  • February 2012 to June 2012

Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directing visitors by maintaining employee and department directories; giving instructions. Maintaining security by following procedures; monitoring logbook; issuing visitor badges. Maintaining telecommunication system by following manufacturer's instructions for house phone and console operation. Maintaining safe and clean reception area by complying with procedures, rules, and regulations. Maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributing to team effort by accomplishing related results as needed.

Business or sector Hospitality

Beautician
  • January 2011 to December 2011

at al hombra Spa
Working as a

Education

High school or equivalent, Law
  • at qadi ayyad
  • January 2012

High school or equivalent,
  • January 2010

High school or equivalent, INTERNATIONAL
  • January 2009

FORMATION IN

Specialties & Skills

NETWORKING
CLOSING
CUSTOMER RELATIONS
CUSTOMER SERVICE
ESTIMATING
INVENTORY MANAGEMENT
NEGOTIATION
ORGANIZATIONAL SKILLS
PRESENTATION SKILLS

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Languages

Arabic
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English
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French
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Thai
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