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ghofrane ben haha, PROFESSIONNELLE Manager | Directrice technique

ghofrane ben haha

PROFESSIONNELLE Manager | Directrice technique·GLOBAL ENR

Qatar

Higher diploma, Licence appliquée en génie mécanique - Spécialité énergétique

Work experience

Total years of experience: 4 years, 8 months

PROFESSIONNELLE Manager | Directrice technique

June 2023 - Present

GLOBAL ENR

Tunis, Tunisia

June 2023 - Present

• Expertise in mechatronics and thermal engineering, ensuring regulatory compliance and technical innovation.
• Proactive resource management for evaluating and implementing innovative solutions, enhancing operational efficiency.
• Drafting analytical reports and strategic recommendations, leading to performance optimization and cost reduction.
• Leadership in supervising and training technical teams, strengthening skills and fostering a culture of continuous improvement.
• Ability to build strong client relationships, contributing to increased sales and customer satisfaction

Company industry:
Accounting
Job role:
Engineering

Ingénieur thermicien / Team Leader

October 2022 - June 2023

ECOTEK

Tunis, Tunisia

October 2022 - June 2023

• Conducted 164 energy audits of individual houses in France, identifying key opportunities to improve energy efficiency.
• In-depth expertise in thermal analysis and project management, delivering innovative and sustainable solutions tailored to client needs.
• Effective collaboration with multidisciplinary teams to maximize building thermal performance and integrate mechatronic systems.
• Developed strategic recommendations to reduce energy costs while increasing sustainability, contributing to client satisfaction and profitability.
• Leadership in sales management, with a focus on technological innovation and process optimization.

Company industry:
General Engineering Consultancy
Job role:
Construction and Building

After-Sales Manager

October 2021 - September 2022

SMC YORK Tunisie

Ariana, Tunisia

October 2021 - September 2022

Managed after-sales service (SAV) operations for YORK HVAC and industrial equipment.
• Drafted, negotiated, and monitored maintenance and warranty contracts with clients.
• Oversaw daily planning and dispatching of technicians for on-site interventions.
• Handled urgent service requests and ensured client satisfaction through responsive coordination.
• Collaborated with technical teams to maintain service quality and meet contractual deadlines.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Education

Ben Arous-Rades ISET

January 2021

January 2021

Higher diploma, Licence appliquée en génie mécanique - Spécialité énergétique

Tunisia

Grombalia-Nabeul Lycée secondaire

January 2018

January 2018

Bachelor's degree, Baccalauréat en sciences techniques

Tunisia

Skills

Construction
Expert
Construction
Expert
HVAC
Expert
HVAC
Expert
B2B Sales
Expert
B2B Sales
Expert
Consulting
Expert
Consulting
Expert
Energy Audits
Expert
Energy Audits
Expert
FACTURATION
Expert
FACTURATION
Expert
ANALYSE
Expert
ANALYSE
Expert
SUIVI
Expert
SUIVI
Expert
COLLABORATION
Expert
COLLABORATION
Expert
GESTION TECHNIQUE
Expert
GESTION TECHNIQUE
Expert
ASSISTANCE TECHNIQUE
Expert
ASSISTANCE TECHNIQUE
Expert
CONSOMMABLES
Expert
CONSOMMABLES
Expert
SATISFACTION
Expert
SATISFACTION
Expert
MISE EN SERVICE
Expert
MISE EN SERVICE
Expert
PANNES
Expert
PANNES
Expert

Languages

English
Intermediate
Arabic
Native Speaker
French
Expert

Memberships

ENACTUS ISET Rad

Sponsorship Committee Member

February 2020

Hobbies

  • Volunteering and social entrepreneurship
    Member of Enactus ISET Rades – contributed to sponsored community development projects and won regional recognition for innovation in social impact