ghofrane ben haha

• Expertise in mechatronics and thermal engineering, ensuring regulatory compliance and technical innovation.
• Proactive resource management for evaluating and implementing innovative solutions, enhancing operational efficiency.
• Drafting analytical reports and strategic recommendations, leading to performance optimization and cost reduction.
• Leadership in supervising and training technical teams, strengthening skills and fostering a culture of continuous improvement.
• Ability to build strong client relationships, contributing to increased sales and customer satisfaction

• Conducted 164 energy audits of individual houses in France, identifying key opportunities to improve energy efficiency.
• In-depth expertise in thermal analysis and project management, delivering innovative and sustainable solutions tailored to client needs.
• Effective collaboration with multidisciplinary teams to maximize building thermal performance and integrate mechatronic systems.
• Developed strategic recommendations to reduce energy costs while increasing sustainability, contributing to client satisfaction and profitability.
• Leadership in sales management, with a focus on technological innovation and process optimization.

Managed after-sales service (SAV) operations for YORK HVAC and industrial equipment.
• Drafted, negotiated, and monitored maintenance and warranty contracts with clients.
• Oversaw daily planning and dispatching of technicians for on-site interventions.
• Handled urgent service requests and ensured client satisfaction through responsive coordination.
• Collaborated with technical teams to maintain service quality and meet contractual deadlines.