online care and social media
Virgin Mobile (Telecommunications)
Total years of experience :7 years, 11 Months
Greet Customer warmly and ascertain problem or reason for calling.
•Provide accurate, valid and complete information by using the right methods and tools in order to achieve customer satisfaction
•Resolve customer complaints via phone, email, and social media(Facebook, Twitter, Instagram…).
•Answer questions about the product and services.
•Compile reports on overall customer satisfaction.
•Work with customer service manager to ensure proper customer service is being delivered.
•Build sustainable relationships and trust with customer through open and interactive comunication.
•Handle customer complaints, provide appropriate solution and alternatives within the time limits; follow up to ensure solution is been provided.
As a reservation agent is to answer all reservations telephone calls and emails in a friendly manner.
•Ensures a clear understanding of callers’ inquiries and requests.
•Provide promptly accurate information regarding availability of accommodations.
•Assist other departments with related reservations questions.
•Assists office in any other administrative duties.
•Prepares reports as required.
•Performs other duties as assigned by the manager.
•Customer service job role consists of taking care of our guests during their stay, handling their questions, enquiries, and complaints. I am also dealing with the hotel’s incoming and outgoing phone calls and emails as well
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