Ghulam Husnain Ali, Managing Partner

Ghulam Husnain Ali

Managing Partner

EPIC Consulting

Lieu
Émirats Arabes Unis
Éducation
Diplôme supérieur, Accounting & Auditing
Expérience
21 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :21 years, 5 Mois

Managing Partner à EPIC Consulting
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis novembre 2014

Developing business and expanding network of opportunities for EPIC Consulting. Realigning product portfolio with niche market needs by developing new services in line with market's current as well as near term requirements. Propagating 'Customer Journey Mapping' as a key organization development tool that is essential for any organization that wants to be a sustainable business in the 21st century. Developing and delivering 'Customer Journey Mapping' workshops for specific clients as well as public workshops open for anyone to attend.

Advisor à Boriawala Group, Multi-Industry Group of Companies
  • Émirats Arabes Unis
  • avril 2013 à juin 2013
Manager à 2012: Deloitte Touche Tohmatsu, Management Consulting
  • Koweït
  • janvier 2010 à janvier 2010
Senior Manager à National Bank of Kuwait, Quality Assurance & Process Improvemen
  • Koweït - Al Koweït
  • janvier 2008 à décembre 2009

Driving and supporting changes in IT change management, incident and problem management and risk management processes. Interfacing with the bank's risk management and internal audit departments and the external audit department. Developing the case for IT help desk and incident management changes

Manager à Ernst & Young International, Kuwait, Technology & Security Risk Services
  • Koweït
  • octobre 2004 à décembre 2007
Audit & Assurance à Ernst & Young International
  • Pakistan
  • novembre 2000 à juillet 2004
Associate à Pakistan, General Advisory Services
  • Pakistan - Lahore
  • janvier 1998 à juillet 2000

Performing financial analysis for evaluating the feasibility of projects and the sustainability of businesses. Performing analysis on survey results and reporting to World Bank & Asian Development Bank with respect to various social development programs of these organizaitons

Éducation

Diplôme supérieur, Accounting & Auditing
  • à Institute of Chartered Accountants of Pakistan
  • novembre 2004

This is a profession accountancy certification that comes with a period of training. I was trained with Ernst & Young over a three (3) year period.

Baccalauréat, Mathematics & Economics
  • à Grinnell College
  • juin 1997
Etudes secondaires ou équivalent,
  • à University of Cambridge
  • décembre 1992

courses: ‘O’ (Dec’1990)

Specialties & Skills

Customer Focus
Customer Experience
Voice of the Customer
Customer Experience Improvement
Customer Feedback
ACCOUNTING
BUSINESS STRATEGY
MANAGEMENT CONSULTING
MANAGEMENT CONSULTING
PROCESS ENGINEERING
QUALITY CONTROL
Customer Journey Mapping
BUSINESS DECISION MAKING
FINANCIAL & BUSINESS MODELING
PRESENTATION DEVELOPMENT & DELIVERY
DATA ANALYSIS
CUSTOMER ANALYTICS
BUSINESS DECISION MAKING SUPPORT
BUSINESS ANALYSIS

Langues

Arabe
Débutant
Anglais
Expert
Urdu
Langue Maternelle
Punjabi
Expert

Adhésions

Institute of Chartered Accountants of Pakistan
  • Associate
  • November 2009

Formation et Diplômes

Certified Customer Experience Professional (Certificat)
Date de la formation:
January 2016
Valide jusqu'à:
January 2018
SCHEMA Accreditation Programme (Certificat)
Date de la formation:
August 2014
ITIL Service Manager (Certificat)
Date de la formation:
May 2007

Loisirs

  • Learning the beauty of Classical Arabic
    Attended a course on classical Arabic and learnt Nahwu and Sarf of the Arabic language. Applying this language reading and understanding skill to better understand the message of the Creator