غلام حسنين على, Managing Partner

غلام حسنين على

Managing Partner

EPIC Consulting

البلد
الإمارات العربية المتحدة
التعليم
دبلوم عالي, Accounting & Auditing
الخبرات
21 years, 5 أشهر

مشاركة سيرتي الذاتية

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الخبرة العملية

مجموع سنوات الخبرة :21 years, 5 أشهر

Managing Partner في EPIC Consulting
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ نوفمبر 2014

Developing business and expanding network of opportunities for EPIC Consulting. Realigning product portfolio with niche market needs by developing new services in line with market's current as well as near term requirements. Propagating 'Customer Journey Mapping' as a key organization development tool that is essential for any organization that wants to be a sustainable business in the 21st century. Developing and delivering 'Customer Journey Mapping' workshops for specific clients as well as public workshops open for anyone to attend.

Advisor في Boriawala Group, Multi-Industry Group of Companies
  • الإمارات العربية المتحدة
  • أبريل 2013 إلى يونيو 2013
Manager في 2012: Deloitte Touche Tohmatsu, Management Consulting
  • الكويت
  • يناير 2010 إلى يناير 2010
Senior Manager في National Bank of Kuwait, Quality Assurance & Process Improvemen
  • الكويت - الكويت
  • يناير 2008 إلى ديسمبر 2009

Driving and supporting changes in IT change management, incident and problem management and risk management processes. Interfacing with the bank's risk management and internal audit departments and the external audit department. Developing the case for IT help desk and incident management changes

Manager في Ernst & Young International, Kuwait, Technology & Security Risk Services
  • الكويت
  • أكتوبر 2004 إلى ديسمبر 2007
Audit & Assurance في Ernst & Young International
  • باكستان
  • نوفمبر 2000 إلى يوليو 2004
Associate في Pakistan, General Advisory Services
  • باكستان - لاهور
  • يناير 1998 إلى يوليو 2000

Performing financial analysis for evaluating the feasibility of projects and the sustainability of businesses. Performing analysis on survey results and reporting to World Bank & Asian Development Bank with respect to various social development programs of these organizaitons

الخلفية التعليمية

دبلوم عالي, Accounting & Auditing
  • في Institute of Chartered Accountants of Pakistan
  • نوفمبر 2004

This is a profession accountancy certification that comes with a period of training. I was trained with Ernst & Young over a three (3) year period.

بكالوريوس, Mathematics & Economics
  • في Grinnell College
  • يونيو 1997
الثانوية العامة أو ما يعادلها,
  • في University of Cambridge
  • ديسمبر 1992

courses: ‘O’ (Dec’1990)

Specialties & Skills

Customer Focus
Customer Experience
Voice of the Customer
Customer Experience Improvement
Customer Feedback
ACCOUNTING
BUSINESS STRATEGY
MANAGEMENT CONSULTING
MANAGEMENT CONSULTING
PROCESS ENGINEERING
QUALITY CONTROL
Customer Journey Mapping
BUSINESS DECISION MAKING
FINANCIAL & BUSINESS MODELING
PRESENTATION DEVELOPMENT & DELIVERY
DATA ANALYSIS
CUSTOMER ANALYTICS
BUSINESS DECISION MAKING SUPPORT
BUSINESS ANALYSIS

اللغات

العربية
مبتدئ
الانجليزية
متمرّس
الأوردو
اللغة الأم
البنجابية
متمرّس

العضويات

Institute of Chartered Accountants of Pakistan
  • Associate
  • November 2009

التدريب و الشهادات

Certified Customer Experience Professional (الشهادة)
تاريخ الدورة:
January 2016
صالحة لغاية:
January 2018
SCHEMA Accreditation Programme (الشهادة)
تاريخ الدورة:
August 2014
ITIL Service Manager (الشهادة)
تاريخ الدورة:
May 2007

الهوايات

  • Learning the beauty of Classical Arabic
    Attended a course on classical Arabic and learnt Nahwu and Sarf of the Arabic language. Applying this language reading and understanding skill to better understand the message of the Creator