Ghulam Mujtaba

• Assist the Project Manager in developing project plans, timelines, and
deliverables.
• Onboarding and Offboarding of resources.
• Generating IDs and Access of Resources.
• Coordinate project activities, resources, and information across teams.
• Track project progress and prepare regular status reports using JIRA.
• Maintain project documentation, including schedules, meeting minutes,
and risk logs.
• Support in identifying risks and issues and help in developing mitigation
strategies.
• Communicate with stakeholders to ensure alignment and timely updates.
• Organize and facilitate meetings, workshops, and project reviews.
• Monitor project budgets and assist in cost tracking.
• Ensure compliance with internal policies and project management
standards

• Managed end-to-end administrative operations in alignment with company
policies and Saudi labor and regulatory requirements.
• Provided high-level executive administrative support including calendar
management, appointment scheduling, official correspondence, and meeting
coordination.
• Supervised administrative staff, customer service, and customer support teams
to ensure professional service standards and timely issue resolution.
• Oversaw document control, filing systems, and records management
(physical and electronic) in compliance with internal audits and organizational
procedures.
• Coordinated Human Resources (HR) administrative functions, including
employee records, onboarding documentation, attendance tracking, and
internal HR coordination.
• Managed invoice processing, vendor documentation, and administrative
financial records, ensuring accuracy and adherence to company approval
processes.
• Conducted online research and data analysis to support management
reporting, policy development, and operational planning.
• Liaised with internal departments and external stakeholders to ensure smooth
workflow, effective communication, and operational continuity.
• Identified and implemented administrative process improvements to enhance
efficiency, control costs, and improve service delivery.

• Finance Management Manage all types of transactions
(Suppliers/Customers/Petty Cash/Utilities/Fixed Assets).
• Compliance management and Auditing Accounts Reconciliations (Inter
Company, Suppliers, Customers, Banks)
• Accounts Management Monthly Closing Review and post
(Sales/Purchase/Direct Material/indirect Material).
Provisions/Accruals/Prepayments transactions (Depreciation/Amortization)
• HR and Payroll Management Prepare & Process Payroll for staff and workers,
transfer salaries in banks. Prepare provisions for employees End of
Services/Leave Salaries. Prepare and process EOS/Leave Salaries.
• Credit and Risk Management Preparing Receivables, sending customers SOA,
follow up for overdue balances to customers and keep follow up.

• Branch Affairs Management Daily Branch Banking matters handling e-g
Daily Operations Management
• Business Development Management Branch Business Development e-g
Selling Business Products
• Marketing Management Managing Customer positive word of mouth and
marketing the brand.
• Trade Management Issuance of LC(Letter of Credits) Issuance of BG(Bank
Guarantee).Handling imports and exports matters
• Compliance Management Day-to-day monitoring and Auditing for ensuring
strict compliance in accordance with bank SOPs.
• Customer Service Management Managing customer complaints and
resolving customer financial matters
• Administration Managing branch environment e-g wear and tear, arranging
maintenance
• Finance Management Managing day-to-day cash demands and ensuring
financing facilities e-g Agriculture Financing, Corporate Financing,
Budgeting.
• Staff Training Management Training Branch Staff for day-to-day business
matters, self-grooming, Self Development and Motivation. Performance
Management and Healthy discussions.
• Sales Management Selling the bank products and managing the post sales
matters
• Portfolio Management Managing the customer portfolios of investments as
per requirements
• Audit and Compliance Audit branch on regular basis.
• Staff Management Managing branch staff matters
• Customer Service Management Managing customer satisfaction
• Customer Assets and investments Management Retained customers by
providing high-quality services and offering long-term consumer products
such as auto loans and Banca Takaful.
• Operations Manager Maintaining day-to-day branch operations
• Branch Services officer maintain petty cash, cash handling and customer
services

• Managed the branch to increase customer satisfaction and revenue.
• Maintained and enhanced the deposit portfolio across different liability products.
• Met new customer targets and quality assurance targets on a monthly basis.
• Grew the banks number of accounts.
• Experienced in Wheat center payments and acquiring business.
• Won the KPI 2021 in PAN PAKISTAN for all four quarters.
• Achieved the June 2019 CA Target and received an appreciation certificate.
• Achieved the PE Drive Target and received an appreciation certificate.
• Won the UBL Bancassurance Campaign Check Mate in the third quarter of 2020 and was rewarded with a cash prize.

Worked as administrator