Gihan Rashed

Section 1: Remote Administrative Assistant
Key Responsibilities:

• Calendar Management: Proactively managing complex schedules, coordinating virtual meetings across different time zones, and ensuring optimal time allocation for the team.
• Email & Correspondence: Handling professional business inquiries, filtering priority emails, and drafting clear, concise responses to maintain smooth communication.
• Documentation & Reporting: Preparing accurate reports, memos, and presentations while maintaining a secure and organised digital filing system (e.g., Google Drive or OneDrive).
• Data Integrity: Maintaining and updating CRM databases or spreadsheets with close attention to detail to ensure all business records are current.
• Meeting Coordination: Organising virtual meeting agendas, taking detailed minutes, and tracking action items to ensure project deadlines are met.
• Operational Support: Handling ad-hoc administrative tasks as needed to streamline daily business operations and improve workflow efficiency.

Section 2: Online Call Centre Representative.
Key Responsibilities:

• Customer Inquiry Management: Responding to high-volume inbound calls and digital messages, providing accurate information regarding services and policies.
• Problem Resolution: Addressing customer concerns with empathy and professionalism, aiming for first-call resolution to enhance user experience.
• Rapport Building: Engaging with diverse clients to understand their needs and delivering personalised assistance that fosters brand loyalty.
• CRM Documentation: Logging and summarising every customer interaction in the system to ensure a consistent and reliable support history.
• Conflict De-escalation: Managing challenging situations with a calm and solution-oriented mindset to ensure positive outcomes for both the customer and the company.
• Cross-Functional Feedback: Identifying and reporting recurring customer issues or trends to the management team to help improve service quality.

• Filtered resumes
• Scheduled interviews
• Maintained staff databases.
• Handled communication with ministries and prepared reports on school
staff.
• Managed the directors calendar, meeting minutes, and administration
in the principals absence.

• Streamlined procurement operations, ensuring efficiency in supplier contract evaluations.
• Facilitated clear communication by translating official documents and correspondence, enhancing stakeholder engagement.
• Leveraged Oracle ERP to optimize purchasing workflows and generate insightful reports, improving decision-making processes.
• Developed strong relationships with vendors and internal teams, showcasing excellent interpersonal skills relevant for public relations and administrative roles.
• Adapted to diverse environments, preparing for roles in administration, call center operations, and voiceover work with a focus on effective communication.

• Streamlined administrative processes, enhancing efficiency and organization in HR operations.
• Managed sensitive employee files with a strong focus on confidentiality and data protection.
• Developed and optimized digital filing systems (ECM, ASSAI) to improve accessibility and retrieval of information.
• Assisted in high-impact projects, ensuring timely communication and follow-up on tasks across divisions.
• Fostered positive relationships with team members and stakeholders, showcasing strong public relations skills.
• Demonstrated adaptability in transitioning to roles requiring customer service and procurement coordination.
• Leveraged communication skills to engage effectively with clients, enhancing overall service delivery.