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Gil Mancenido Mancenido, OWNER

Gil Mancenido Mancenido

OWNER·DADI G INTERNET CAFÉ (PHILIPPINES)

United Arab Emirates

Bachelor's degree, INFORMATION TECHNOLOGY

Work experience

Total years of experience: 17 years, 1 months

OWNER

August 2012 - April 2026

DADI G INTERNET CAFÉ (PHILIPPINES)

Lucena, Philippines •Hybrid

August 2012 - April 2026

• TECHNICAL TROUBLESHOOTING
• NETWORK INSTALLATION AND SUPPORT
• HARDWARE AND SOFTWARE INSTALLATION
• MONITORING AND REMOTE DESKTOP SUPPORT
Company industry:
Video Gaming
Job role:
Management

TELECOMMUNICATION ASSISTANT

July 2025 - February 2026

DU TELECOM

Dubai, United Arab Emirates

July 2025 - February 2026

• Strong Understanding of Telecommunication Products and Services
• Proven Ability to engage customers and identify their needs
• Skilled in sales support, product promotion and customer relationship management
• Ability to work in a fast-paced environments and meet sales target
Company industry:
Telecommunications
Job role:
Information Technology

AREA COORDINATOR

March 2022 - April 2024

ACTIVASIA.INC (PHILIPPINES)

Lucena, Philippines

March 2022 - April 2024

• Supervise daily operations across 2 offices ensuring adherence to organizational standards
• Manage and support a team, providing training, mentorship, and performance evaluations
• Coordinate logistics, procurement and resource distribution across the area
• Conduct regular site visits to assess needs, monitor performance and identify area improvement
• Prepare reports on activities, achievements and challenges for senior management
Company industry:
Advertising
Job role:
Management

IT TECHNICAL SUPPORT

September 2010 - October 2012

WINNET BUSINESS SLTN. (PHILIPPINES)

Lucena, Philippines

September 2010 - October 2012

• Provide first and second line technical support to end-users via phone, email and remote tools
• Troubleshoot and resolve hardware, software and network issues
• Install, configure and maintain desktops, laptops, printers and mobile devices
• Manage user accounts and permissions through Active Directory
• Document issues and solutions in ticketing systems
• Collaborate with IT teams to escalate and resolve complex issues
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

IT TECHNICAL SUPPORT

September 2010 - October 2012

WINNET BUSINESS SOLUTION (PHILIPPINES)

Lucena, Philippines

September 2010 - October 2012

• Provide first and second line technical support to end-users via phone, email and remote tools
• Troubleshoot and resolve hardware, software and network issues
• Install, configure and maintain desktops, laptops, printers and mobile devices
• Manage user accounts and permissions through Active Directory
• Document issues and solutions in ticketing systems
• Collaborate with IT teams to escalate and resolve complex issues
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

IT ADMINISTRATOR

April 2009 - August 2010

TELEGROUP INC. (PHILIPPINES)

Lucena, Philippines

April 2009 - August 2010

• Manage and maintain servers, networks and IT infrastructure
• Monitor system performance and ensure high availability and reliability
• Configure and manage firewalls, VPNs and network security systems
• Perform regular backups and disaster recovery planning
• Maintain IT Documentation, policies and procedures
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Education

Manuel S Enverga University Foundation

April 2011

April 2011

Bachelor's degree, INFORMATION TECHNOLOGY

Philippines

Skills

COMMUNICATIONS

Expert

COMPUTER LITERACY

Expert

COMPUTER REPAIR

Expert

CUSTOMER SERVICE

Intermediate

DESKTOP SUPPORT

Intermediate

INFORMATION TECHNOLOGY

Intermediate

ISSUE TRACKING

Intermediate

MICROSOFT OFFICE

Intermediate

REMOTE DESKTOP SOFTWARE

Intermediate

TEAMVIEWER

Intermediate

Data Entry

Intermediate

Administration

Intermediate

Microsoft Excel

Intermediate

Sales

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

DETAIL ORIENTED

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

ORGANIZATIONAL AWARENESS

Intermediate

PRODUCT PROMOTION

Intermediate

SALES SUPPORT

Intermediate

TECHNICAL SUPPORT

Intermediate

TELECOMMUNICATIONS

Intermediate

TROUBLESHOOTING PROBLEM SOLVING

Intermediate

WORKFORCE PRODUCTIVITY

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

Social profiles

Languages

English

Intermediate

Tagalog

Native Speaker

Training and Certifications

Certifications
FORKLIFT OPERATOR NC II
COMPUTER TECHNICIAN NC I
FORKLIFT OPERATOR NC II
COMPUTER TECHNICIAN NC I
Training
Computer Technician
TESDA
Aug 2012
Forklift Operator
TESDA
Jun 2024

Hobbies and interests

Computer Games
Badminton