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Ginly Delfin, Guest Experience Leader

Ginly Delfin

Guest Experience Leader·Al maousherji Catering Co. ( Mcdonald’s Kuwait )

Kuwait

Diploma, Accounting Technology

Work experience

Total years of experience: 9 years, 3 months

Guest Experience Leader

May 2022 - Present

Al maousherji Catering Co. ( Mcdonald’s Kuwait )

Al Mahbulah, Kuwait

May 2022 - Present

Greet and communicate with guests when they enter and with ordering options
Ensure a clean, safe, and welcoming environment
Interact with guest at the Self-ordering Kiosk helping them to understand whats new or
changed
Promoting new products or specials
Confidently handle any guest questions and concerns
Giving guests a feel-good moments and a heart-warming experience in their entirejourney
inside the Restaurant.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Sales Representative

May 2019 - April 2020

Brands for Less L.L.C.,

Dubai, United Arab Emirates

May 2019 - April 2020

Greet and receive customers in a welcoming manner
Ask customers about the brand or item they are looking for
Assist and respond to customers questions
Suggestive selling, and sharing product knowledge
Show customers some products or item that is related to their wants
Serves customers by helping them select products
Provide outstanding customer service
Assists customers to the payment section or cash counter.
Thank the customer for coming to the shop and inviting them to come back

Company industry:
Retail & Wholesale

Cashier/Receptionist/Waitress

February 2016 - May 2019

Kuya J Restaurant,

Quezon City, Philippines

February 2016 - May 2019

Count money in cash drawers at the beginning of the shifts to ensure that amounts are
correct and that there is adequate change
Greet customers entering the Restaurant
Making recommendations or sharing additional information upon taking and serving food /
drinks orders and suggesting any additional products.
Arrange table settings and maintain the tables clean and tidy
Receive payment by cash, check, credits cards, voucher or auto debits
Issue receipts, refunds, credits, or changes due to customer
Cooperate with all the serving and kitchen staff.
Check products for quality and correct any problems
Providing excellent customer service that promote satisfaction

Company industry:
Catering, Food Service, & Restaurant

P urchasing Staff

March 2015 - February 2016

Shangri-la Boracay Resort and Spa,

Kalibo (poblacion), Philippines

March 2015 - February 2016

Receive orders from departments within the organization
Perform Quotation procedures
Process orders and schedule deliveries for supplies, materials, equipment, and services
Follow up suppliers for Daily Deliveries to avoid destruction of departments operation
Summarize all the list of deliveries and suppliers at the end of the day
Ensure company inventory is maintained in accordance with company policies

Company industry:
Hospitality & Accomodation

Education

Colegio de la Purisima Concepcion

March 2015

March 2015

Diploma, Accounting Technology

Philippines

Skills

COMPUTERIZED ACCOUNTING
Intermediate
COMPUTERIZED ACCOUNTING
Intermediate
COPYWRITING
Intermediate
COPYWRITING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
SALES
Intermediate
SALES
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate

Social profiles

Languages

English

Expert

Training and Certifications

Certifications
Food and Beverage NC II

Hobbies and interests

Singing