Giorgia Cattelan

As a check-in agent and gate staff at the airport, my job is to assist passengers with the check-in process, issue boarding passes, check travel documents, and handle baggage. At the gate, I manage the boarding process, make announcements, and coordinate with the flight crew to ensure an on-time departure. I also assist with passenger inquiries, rebookings, and any issues that arise, all while ensuring airline policies and safety regulations are followed.

Seeing my enthusiasm for the job, my managers and trainers provided me with extra training for a specific role at the customer service desk, allowing me to handle more complex passenger requests and further develop my skills in problem-solving and customer care.

• Made product recommendations to customers based on preference,
food pairings and special promotions.
• Demonstrated full knowledge of all menu items, contents and
preparation methods to provide suggestions based on customer
preference.