Store Manager
MARKA PJSC
Total years of experience :24 years, 10 Months
Grew top line sales by 15% over 2017 in a well-established location through effective sales training and troubleshooting profit loss areas.
•Accepted the Flagship award for the outstanding customer service and the store of the month for September 2017 with +157 % sales within Abudhabi region.
•Drove highest KPI's within region through training/maintaining top talent. (Conv. 14 %, Atv 451, Upt 2.5)
•Ensured Management and Associates were trained on Customer Service and selling skills, Company Policies and Operations and product knowledge.
•Frequently and accurately documented individual Management and Associate performance, administering Action Plans to develop individual skills and promote growth.
•Increased customer satisfaction and bottom-line revenues by expanding product lines, offering special promotions and building loyalty club membership.
•Maintained store's appearance and merchandising with ongoing marketing campaigns.
•Maintained high evaluation scores for audits, quality control, and mystery shops above 90%.
•Implemented controls designed to reduce overall shrinkage levels from 3.1 percent to 0.47 within one year.
•Consistently ensured Payroll expectations were compliant and deadlines were met. Strived for 100% accuracy and compliance in cash and inventory levels.
•Led startup and grand opening of four new stores.
•Executed communication from the Regional Head Manager during the absence of Operation Manager.
Exceeded YTD 2010 budget plan, currently at 115% .
•Achieved 2009 comp growth of 5.0 %; achieved sales to target three out of four quarters.
•Consistent achievement of sales and other metrics including year over year growth even during severe economic downturn of 2008.
•Achieved lowest shrink in our region of 0.01% and ran a 107% increase in sales for 2008 as a Store Manager.
•Promoted within 12 months
Awarded 3 years consecutively with profitability results in the Top 5% of Store Managers of the company Exceeding sales and profit goals by up to 108%, 112% and 119 % respectively, from 2012 to 2015.
•Coached Sales Associates on product knowledge through in-store product training by coordinating with Vendor Representatives and using training tools with the approval of Regional Operations Manager.
•Developed and help 4 assistant managers get promoted to Store Manager Position.
•Supported Team with developing strategies to drive sales in their departments, incentive programs to reward top performers, addressing in-stock issues and achieving store targets.
Launched career as a Logistic Coordinator and was able to advance to Logistic Supervisor, and then to Warehouse Assistant Manager, assisting the Warehouse Manager to manage the entire warehouse operations on all aspects of logistics, supply chain and customer delivery operations.
•Ensured that each stage of the operations process is progressing on time, on budget and to the right standards.
•Achieved an inventory record accuracy of 95% or higher by implementing a more robust cycle counting process.
•Moved over 6, 000 pallets from 4 locations into one within 5 days, warehouse operational on the fifth day.
•Managed an 18% reduction in labor cost by identifying the root cause.
•Implemented daily safety discussions and monthly safety committee meetings resulting in a 60% reduction of TRC injuries.
•Worked closely with replenishment planners to ensure safety stock levels are maintained .
•Coordinated with freight forwarders to expedite international shipments.
Conducted disciplinary, capability and grievance investigations and took appropriate actions to address any failings.
•Conducted crime and loss investigations into missing stocks and loads.
•Trained staff on material handling processes to reduce shipping times.
•Built a motivated warehouse team of 30 well-trained staff.
Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.
•Strategically negotiate with customers to close deals and increase sales, personally work deals, interest rates,
leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I
manager.
•Explaining car finance options to customers in a clear and understandable manner.
•Liaising with the showroom body-shop to ensure that vehicle repairs are done on asap basis.
•Getting involved in various company-wide advertising and promotional activities.
•Explaining car finance options to customers in a clear and understandable manner.
•Qualify and follow up on warm Internet leads regarding new and pre-owned vehicles availability, price and options.
•Maintain contact with customers via email, phone calls, and regular updates on promotional offers.
•Representing the company at trade exhibitions, events, shows and demonstrations.
Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
•Used consultative sales process to match customers with vehicles suiting their needs.
•Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives and explained costs associated with the purchase.
•Obtaining and verifying proper identification from customers prior to a test drive.
•Informed customers on associated dealer services and products such as extended warranties.
•Researched new automotive releases to maintain knowledge on new products and trends.
•Actively participated in various company-wide advertising and promotional activities.
Led and participated in Executive Leadership walkthroughs, giving insight into field strengths and opportunities.
•Maintained proper inventory by proficient ordering of seasonal and vendor products, and ensured accurate counts in each department.
•Maintained Database of Potential Customers and initiated in regular follow-ups.
Coursework includes Finance Accounting, Auditing, Export Marketing and Direct & Indirect Taxation.
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