IT Support Engineer
Etisalat
Total years of experience :17 years, 3 Months
Maintainng and supporting the company’s hardware infrastructure including servers, PCs, printers, local and wide area networks. Responsible for training of staff and himself as dictated by changing needs and requirements of new technology. Implemented and supported business software applications and associated manual procedures. Provided VPN communications between our site offices at Qatar and Saudi.
Analyzed, maintained, deployed, and modified networks, servers and other IT resources in Windows environment. Responsible for deployment, monitoring and maintenance and configuration of user PCs, administered active directory and file and folder permissions on the network. Provided VPN communication between Federal Transformers and our branch offices. Assisted company employees with day to day issues. Serviced equipment and assisted users with solutions. Maintained offsite backup solution. Met and coordinated with technical vendors to provide internet and phone services at a cheaper cost. Support and maintained Windows Server. Responsible for deployment and configuration of PCs, network components and programs as well as backup and recovery of systems and information. Provide maintenance and support and user level training for the ERP application used by the company.