Cash Desk Clerk/ Sales Associates
Dar Optics
Total years of experience :22 years, 8 Months
•Responsible in retail management of the shop with good and professional manner customer relation and selling skills to ensure care with the highest quality service by giving the proper quality of products according to their needs.
•Assist Customers with inquiries via telephone regarding order status, payments, refunds and basic information about our products.
•Record Customer inquiries for follow-up and tracking purposes.
•Research Customer’s inquires and provide alternate solutions.
•Flexible and able to manage multiple assignments.
•Find out the Customer needs.
•Answer customer queries regarding the store and the merchandise.
•Ensures the neat and orderly appearance of sales displays.
•Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner.
•Performs other store duties as needed to ensure smooth operations and to meet Customer needs.
•Capable of working with minimal supervision and Achieve Targets.
Waitress, Villa Fayrouz Restaurant and Cafe, The Avenues Kuwait, May 2010 up to December 2011
• Assist guest with a smile and courteously.
• Communicate well with the guests.
• Serving and helping guests as a waitress.
• Preparing a different kind of table settings on different kind of functions.
Customer Care Specialist/ Cashier, Executive Optical Philippines, June 2009 to January 2010
• Assist Customers with inquiries regarding order status, payments, refunds and basic information about our products.
• Provide prompt, courteous, professional service to internal and external Customers.
• Record Customer inquiries for follow-up and tracking purposes.
• Flexible and able to manage multiple assignments.
• Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customer's experience and drive efficiency in the delivery of unrivaled customer care.
• Perform numerous duties including filing, faxing, relaying messages and problem solving.
• Consistently demonstrate positive and professional behaviors to drive Customer satisfaction and department morale.
• Take directions from Leads, Assistant Managers and/or Managers as required.
• Perform other ad hoc duties as assigned by Managers.
Customer Service Assistant/ Cashier, Lulu Hypermarket Al Rai Omariya Kuwait, October 2006 - November 2008
• Assist customer with a smile and courteously.
• Professionally interact with existing and potential customers and Responsible for the monetary transactions.
• Assist walk in customers with orders and questions.
• Answer incoming phone calls from customers.
• Compiling sales data and gathering information about potential distributors and competitors.
• Responsible for the monetary transactions.
Quality Control Inspector/ Group Leader, Toshiba Information Equipments Philippines, July 2003 - October 2006
• Certified IQC Inspector.
• Responsible in Managing Group Activities.
• Provide Incoming Inspection in HPC Department.
• Prepare Material Non-Conformity Report for No Good Units.
• Prepare Requisition Slip for No Good Units for RTV (Return to Vendor)
• Conducts Monthly Physical Inventory for all parts endorsed to Material Review.
• In charge in Updating Daily Monitoring Transaction.
• Conduct Measurement of Connector, IC and Printed Wiring Board due to Quality Issue coming from Manufacturing Line.
• Handled and file important records.
• Performs daily computer data entry functions and basic word/excel/power point processing duties.
Service Crew/Crew Trainer, Jollibee Food Corporation, September 2002- February 2003
• Certified Crew Trainer
• Greet Customers politely.
• Responsible for the monetary transactions.
• Take and prepare customers order in either drive-thru or at front counter.
• Collect payment and give back change as needed.
• Repeat customer order for accuracy, assemble customers order, hand order to customer and thank customer.
• Must be able to communicate to production area, any special requests by customer.
• Re-stock condiments and dry products (cups, napkins, utensils) for customer and store use.
Production Operator, NSG Philippines Incorporated Binan Laguna, January 2001 - May 2002
• In charge in adjusting and operating machine
• Responsible in doing Machine achievement after production
• Keep the Area clean and organized after use
• Assist co-employee as needed
Cashier/ Service Crew, Mc Donalds Golden Southfoods, Incorporated, March 27, 2000 - October 5, 2000
• Greet Customers politely.
• Responsible for the monetary transactions.
• Take and prepare customers order in either drive-thru or at front counter.
• Collect payment and give back change as needed.
• Repeat customer order for accuracy, assemble customers order, hand order to customer and thank customer.
• Must be able to communicate to production area, any special requests by customer.
• Re-stock condiments and dry products (cups, napkins, utensils) for customer and store use.
• Certificate in Applied Programming, System Technology Institute San Antonio San Pedro, Laguna, Philippines, 2000
• High School Diploma, Sampaguita National High School Calendola Village San Pedro, Laguna, Philippines, 1998