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giselle moubarak, Customer Service Manager

giselle moubarak

Customer Service Manager·GoMobile sal

Lebanon

Bachelor's degree, Human Resource Management

Work experience

Total years of experience: 6 years, 7 months

Customer Service Manager

August 2011 - August 2014

GoMobile sal

Beirut, Lebanon

August 2011 - August 2014

• Perform administrative duties (documents distribution/collection/filling).
• Maintaining co-ordination and links between departments.
• Arranging and accompanying conferences and meetings.
• Overall office keeping: arrange for repair and maintenance of office equipments, send and receive sort mails and other packages.
• Answer incoming calls and message taking.
• Supervising the work of low level clerks and assign jobs to them.
• Interaction with clients and customers and keep track of the improvements of the customer service.
• Responsible for all aspects of law renewals of the company.
• Update and compile logistics-related monthly reports and other related logistics duties as assigned.
• Maintain and update stock inventory records and location of goods.

Company industry:
Telecommunications
Job role:
Administration

Executive secretary & Accountant

December 2007 - May 2011

Batroun Home Depot sarl

Lebanon

December 2007 - May 2011

• Creating and maintaining office documents such as, invoices, reports, data sheets.
• Overall office keeping: arrange for repair and maintenance of office equipment, receive, store and maintain inventory of office supplies and equipments.
• Interaction with clients and customers and keep track of the improvements of the customer service.
• Maintain and update stock inventory.

Company industry:
Sales Outsourcing
Job role:
Administration

Education

American University of Technology

June 2006

June 2006

Bachelor's degree, Human Resource Management

Lebanon

Languages

Arabic
Expert
English
Expert
French
Beginner

Hobbies

  • Drawing
  • Swimming
  • Puzzles