جوليا Crepaldi, Support Engineer

جوليا Crepaldi

Support Engineer

Verizon Business

البلد
هولندا
التعليم
الثانوية العامة أو ما يعادلها, Pedagogy at University of Trieste
الخبرات
8 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 3 أشهر

Support Engineer في Verizon Business
  • الإمارات العربية المتحدة
  • يناير 2006 إلى يناير 2010

, Amsterdam
* Responsible for set up and implementation of support services in Middle East, Africa and Russia
* Export licenses procurement and tracking; Gained excellent understanding of export and import
regulations in Non-EU countries through collaboration with Legal and Export departments
* Supervision and modification of the IT processes and procedures to guarantee efficient service
delivery
* Implement security processes that comply with local laws and business policies.
* Negotiate and close large deals with international hardware vendors.
* Manage and coordinate operations between US and European departments to benefit system
migration and services in the supported area .
* Monitor record keeping and file maintenance

IT specialist في Tom Tom
  • الإمارات العربية المتحدة
  • يناير 2004 إلى يناير 2005
Customer Support Analyst في he NCR EMEA Care Centre, ICL and Hewlett Packard
  • يناير 1996 إلى يناير 1999

users support.
* Organized training in Frankfurt and Amsterdam for European users due new release internal
database. --
* Responsible of equipment’s orders, coordination of two projects (integration of Italian office in
Rogue Wave Frame Relay and move of the ISP from Frankfurt to Amsterdam

Service Co-ordinator
  • إلى

Yokogawa
* Service contract sales: the commercial finalization of new and/or renewed contracts and selling
new added value services;
* Customer management: maintaining and improving customer contact;
* Contract management: monitoring the maintenance of contracts, including all related duties and
invoicing;
* Managing and supervision of the modification projects up to a certain size and complexity;
* Monitoring and maintaining the applicable budget and quality procedures
* Providing consultancy and support to the final customer regarding delivered projects and
products by offering and finalizing requests for modifications, training courses, consultancy and
the updates of documentation of operational systems.

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Pedagogy at University of Trieste
  • في Istituto Magistrale Duca d'Aosta
  • يناير 1994

Specialties & Skills

ANALYSIS
COMPUTER HARDWARE
CUSTOMER SUPPORT
DELIVERY
ENGINEERING
HEWLETT PACKARD
MIGRATION
POLICY ANALYSIS
PROCESS ENGINEERING

اللغات

الهولندية
متمرّس
الانجليزية
متمرّس
الايطالية
متمرّس