Support Engineer
Verizon Business
Total years of experience :8 years, 3 Months
, Amsterdam
* Responsible for set up and implementation of support services in Middle East, Africa and Russia
* Export licenses procurement and tracking; Gained excellent understanding of export and import
regulations in Non-EU countries through collaboration with Legal and Export departments
* Supervision and modification of the IT processes and procedures to guarantee efficient service
delivery
* Implement security processes that comply with local laws and business policies.
* Negotiate and close large deals with international hardware vendors.
* Manage and coordinate operations between US and European departments to benefit system
migration and services in the supported area .
* Monitor record keeping and file maintenance
users support.
* Organized training in Frankfurt and Amsterdam for European users due new release internal
database. --
* Responsible of equipment’s orders, coordination of two projects (integration of Italian office in
Rogue Wave Frame Relay and move of the ISP from Frankfurt to Amsterdam
Yokogawa
* Service contract sales: the commercial finalization of new and/or renewed contracts and selling
new added value services;
* Customer management: maintaining and improving customer contact;
* Contract management: monitoring the maintenance of contracts, including all related duties and
invoicing;
* Managing and supervision of the modification projects up to a certain size and complexity;
* Monitoring and maintaining the applicable budget and quality procedures
* Providing consultancy and support to the final customer regarding delivered projects and
products by offering and finalizing requests for modifications, training courses, consultancy and
the updates of documentation of operational systems.