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Giulia Riccioni, Flight Attendant

Giulia Riccioni

Flight Attendant·Flydubai

United Arab Emirates

Higher diploma, Science of environmental protection and animals welfare

Work experience

Total years of experience: 17 years, 5 months

Flight Attendant

July 2017 - Present

Flydubai

Dubai, United Arab Emirates

July 2017 - Present

• Excellent customer service delivery
• Emergency situations management using specific equipment
• Address and solve clients queries in a professional manner
• Deal with different intercultural customers
• Sales and promotions related duties
Company industry:
Airlines
Job role:
Logistics and Transportation

Manager

June 2020 - March 2021

Confidential- Pet shop, pet grooming & vet clinic

Dubai, United Arab Emirates

June 2020 - March 2021

- full assistance during business start up phase by setting up policies and procedures
- apply vet nursing principles on daily basis and pets handling (including exotic)
- maintain optimal customer care service and management/staff connection
- hire and training staff
- prepare financial statements and budgets, - - - - monitor key performance indicators and setting fees
- maintain inventory and an inventory control system
- manage the hospital software
- implement safety and security procedures
- establish and maintain relationships with suppliers and distributors
Company industry:
Veterinary Hospital & Clinic
Job role:
Management

Customer Service Supervisor

January 2016 - December 2016

Cox and King Global Services

Dubai, United Arab Emirates

January 2016 - December 2016

• Management/staff connection
• Agents and Security daily briefing supervision
• Applications submission operations
• Contacts with Italian General Consulate in Dubai
• Payments procedures and refunds
• Reports submitting and accounts
• Value added service promotion
Company industry:
Public Administration
Job role:
Administration

Reception Supervisor

January 2015 - August 2015

Pet Connection Veterinary Clinic

Dubai, United Arab Emirates

January 2015 - August 2015

• Customer service related duties
• Shop administration
• Sales and accounts
• Suppliers coordination
Company industry:
Veterinary Hospital & Clinic
Job role:
Administration

Receptionist / Manager Assistant

July 2014 - December 2014

British Veterinary Hospital

Dubai, United Arab Emirates

July 2014 - December 2014

• Customers service related duties
• Correspondence and phone calls handling
• Invoicing
• Staff daily activities scheduling
• Relocation procedures
• Suppliers coordination
Company industry:
Medical Hospital
Job role:
Administration

Shop Supervisor

February 2014 - July 2014

Pet House

Dubai, United Arab Emirates

February 2014 - July 2014

Company industry:
Veterinary Hospital & Clinic
Job role:
Sales

Assistant Manager

February 2013 - December 2013

VDE Testing and Certification Institute

Italy

February 2013 - December 2013

• Regional manager personal assistant
• Commercial correspondence handling
• Orders and Claims management
Company industry:
Laboratory & Quality Control
Job role:
Quality Control

Travel Agent

November 2011 - January 2013

Santini Travel Agency

Italy

November 2011 - January 2013

• Book transportation and hotel reservations, using computer terminal or telephone.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
• Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
• Collect payment for transportation and accommodations from customer
Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Supervisor

June 2010 - October 2011

Antena Snc - Pet Services

Italy

June 2010 - October 2011

• Operative custody, feeding, servicing and basic veterinary care of pets
• Therapy administration
• Admit procedures including general check
• Nutritional, behavioural and training advises
Company industry:
Agriculture & Crop Production
Job role:
Support Services

Pet Care Assistant

June 2006 - September 2008

Veterinary Clinic - Dr. Simona Salari

Italy

June 2006 - September 2008

(seasonal employment)
• Support the doctor
• Therapy administration
• Nutritional advice related to therapy
Company industry:
Agriculture & Crop Production
Job role:
Medical, Healthcare, and Nursing

Education

Univesita degli studi di Teramo

July 2011

July 2011

Higher diploma, Science of environmental protection and animals welfare

Italy

Skills

Management
Expert
Management
Expert
Animal Care
Expert
Animal Care
Expert
Customer Care
Expert
Customer Care
Expert
Administration
Expert
Administration
Expert
Planning
Expert
Planning
Expert
Management
Expert
Management
Expert
Animal Care
Expert
Animal Care
Expert
Customer Care
Expert
Customer Care
Expert
Administration
Expert
Administration
Expert
Planning
Expert
Planning
Expert

Languages

English
Expert
Italian
Native Speaker
French
Beginner

Hobbies

  • Animal welfare volunteering - Horse riding - Travelling -