Receptionist cum Executive Secretary / Administrative Assistant / HR Coordinator
MECHA TRADE DMCC
Total years of experience :11 years, 4 Months
Responsible for greeting clients and delivering exceptional customer service assistance, this entails answering calls and fielding them
accordingly, addressing client’s questions or needs; Responsible for organizing all activities of Regional Manager such as organizing necessary
meetings, managing the phone calls and e-mail; Responsible for receiving of project inquiries, drafting of estimate or product quotation, preparing of project submittal until closing out project documents; Preparing of Tax Invoice and Delivery Notes; Preparing of PO or purchase orders for local purchase; Updating of employee’s files.
Responsible for collecting/gathering of data for research purposes
Conducts face to face interview/survey (e.g. customer satisfaction survey)
Responsible of doing process audit
Ensures that the completed questionnaires meet the quotas on deadline.
Conducts pilot interviews and provide timely feedback to Supervisor
Provides regular feedback and status update to Supervisor
Responsible for collecting/gathering of data for research purposes via phone call Administering satisfaction survey for client's customers through telephone
Coordinates with other HR functions (Compensation and Benefits, Employee Relation / Labor Relation, Training and OD, and Recruitment) to provide better service to the supervised accounts.
Responsible in filling out vacant positions under my account (from request of employees, interview of possible applicants to job offer and discussion of benefits)
Conducts administrative hearing
Transcribe/Encode the administrative hearing conducted
Coordinates and assists superiors in recommending appropriate disciplinary measures to be imposed to erring employees.
Assists Account's Head in counseling and disciplining their respective staff. Cascading information to accounts (e.g. announcements, APE)
Organize and maintain 201 Files / records of employees Updating of Employees Roster for HRIS
Handles accounts / employee's concerns.
Attending telephone inquiries.
Undertakes information gathering, research and analysis of data, as directed to provide relevant feedback advice.
Update Organizational Charts on Monthly Basis for accounts.
Organizing, maintaining & safekeeping of 201 Files / employee's record
Processing of Government Mandated Benefits (including processing of government numbers online).
Update the tracker for addition & deletion of new joiners & dependents into life and medical insurance.
Distributing Medical Cards, Reimbursement cheques and ATMs.
Liaison in responding to bank employee verification calls.
Extracts basic reports from the HRIS/CORRE/DATABASE as needed.
Responsible for discussion and collection of requirements during NEO Training.
Provide prompt assistance & responses to employee in regard of leave matters.
Handles employee's concern
Assist the recruitment process by undertaking preliminary screening of CVs as per Assist in Develop job descriptions by understanding the various requirements from the respective division/ department managers. Coordinate with departments to fill vacancies. Screen applicants for basic compliance with position qualifications; summarize CVs for easier evaluation by the departmental heads. Meet walk-in applicants, collect and assess CVs. Obtain and assess all certificates and testimonials of the candidates. Ensure all vacancies are filled with the suitable candidates within the agreed timelines. Interview candidates and provide feedback to Station/Line Manager. Forward collected CVs to the concerned departmental heads for evaluation and interviews. Establish and maintain files and records on an ongoing basis. Maintains an active and organized data bank of applicants for various positions. Attends job fairs and conduct initial interview/ screening during the job fair Responsible in collection of on-boarding requirements and givibg assigned uniforms Maintain and handle employee records