مجموع سنوات الخبرة :8 years, 0 أشهر
Anywhere) (Client: Amicus ITS UK www.amicusits.co.uk) Designation: Network Operations Centre (NOC) Specialist L3 Duration: Aug 2014 to May 2015
Responsibility:
• Working in Global Backup Operations as a Team member supporting data centers located in UK.
• Remotely managing Backup servers & SAN with client internally for the client datacenters.
• Monitor backups, analyzing logs and troubleshooting errors as per day to-day operations for Windows servers (Incidents).
• Remote Incident management, monitoring servers remotely.
• Knowledge Information Security and Governance, Risk and Compliance.
• Working on ISA 2003 servers, Microsoft server 2003/2008 - active directory, solving VPN related problems & other network issue. We are handling primary issue related to Symantec backup, windows clustering & Microsoft exchange server 2003/2007/2010 and O365
• Check for connectivity issues with switches and SAN.
• Resolve NOC incident requests for Critical Backup failures.
• HP Management Server & IBM Storage Manager 9 Client
• Co-ordinate with vendors (IBM/HP) for tapes, ofsite tape management.
• Perform configuration changes.
Vmware Product Suite Implementation:
• Administering and troubleshooting ESX, ESXi & vCenter server using vSphere Client\vSphere Web Client
• Configuring Fault Tolerance for High Availability.
• Troubleshooting Deployed Virtual machines performance issues.
• Migration of Live Virtual Machines using vMotion & Storage vMotion, troubleshooting issues relating to vMotion such as compatibility issues.
Designation: Technical Support Analyst Duration: Oct 2012 to Nov 2013
Responsibility:
• Provided Technical Support to International customers (German Spanish - Italian) for Symantec Software's such as Backup Exec. for windows Server (all version)
• Troubleshooting Backup Exec cases for VMware, Hyper-V, SharePoint, SQL, CAS MMS and DLO cases o Troubleshooting on Backups and Restore of the Remote server (Windows 2003/2008).
Responsibility:
• Managing a team of 23 members
• Handling a team and ensuring monitoring of individual agent and team performance, and also resolve problems in order to maintain operational eficiency and service quality
Company: Wipro Spectramind, Pune Designation: Customer Support Executive Duration: Feb 2004 - Jan 2006
Responsibility: Worked for a semi-technical process - as a Customer Support Executive. Handled calls to provide resolution Have also been part of AT & T Wireless, wherein have handled calls, back-ofice and ofline queues, excelling in each with excellent track record of quality scores