Section Head
SGS Gulf Limited
Total years of experience :18 years, 6 Months
Managing work flow in the team of 10 officers, distribution and delegation of work among the other team members.
Quick settlement of claims arising from exporters and /or importers. Performing immediate rectifications on errors and conducting regular follow-ups to ensure quality services are provided as promised
Heading monthly meeting with the operations team to ensure smooth work flow and highlight areas of improvement Managing work flow in the team of 10 officers, distribution and delegation of work among the other team members.
Quick settlement of claims arising from exporters and /or importers. Performing immediate rectifications on errors and conducting regular follow-ups to ensure quality services are provided as promised
Heading monthly meeting with the operations team to ensure smooth work flow and highlight areas of improvement.
Quality control and issuance of customs certificate within the declared time limits, ensuring client retention and helping achieve better market share in third party inspections.
Ensures that the team members comply with the quality assurance procedures and set performance standards in processing all trade documents into reports.
Conducts random audit of the work process or output of the team members & Conducts random audit of the work process or output of the team members.
Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions
Ensure effective and efficient operational support as required by management.
Supervise the team in the facilitation of trade by timely issuance of reports with consistent certification decisions in accordance with the contract requirements and Business Rules.
Holds a brief production team meeting to update the team members of the goal and its status, as necessary.
Oversee overall financial management, planning, systems and controls
Plan and implement actions as aligned with the Operations Department Annual Objectives.
Provide assignment of roles and responsibilities to each members of the team on duty.
Facilitates and records Monthly team Meetings with the agenda on updates on operations.
Submits monthly report covering shift responsibility.
Summarizes projected leave applications of all team members in relation to work- shift scheduling.
Reports to management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/ her knowledge.
Actively participates in the Annual workshop on strategic planning & Objectives of the business unit.
Ensure phones are answered and within a reasonable time -agree KPIs with Management and team regarding answering phones and correspondence.
Identify areas where the department can become more efficient, propose changes to the management, and once agreed, implement them.
Identify training needs within the department and agree how to address these with the Manager.
Ensure the team has the right procedures in place and access to necessary information to help them operate as efficiently as possible.
Attending of customer complaints, queries and solving them.
Customer education and training of products and services
Providing training to newly recruiters.
Taking part in various contests and achieving targets.
Convincing the customers & retaining them against cancellation of any products.
Ensure all customer problems are reported and highlighted to the relevant department.
Maintaining the MIS reports
MBA Bachelor of Arts Pre University College
Subjects - Psychology, Literature and Journalism from Bangalore University graduated in 2005.