Regional Product Manager
Caterpillar
Total years of experience :24 years, 10 Months
Record year for orders in 2012 - 468 Wheel Loaders
Record year for sales in 2013 - 364 Wheel Loaders
Biggest export region 2012 and 2014
Excellent employee award 2014
Q1 2015 AME region represents 56% of total export business
Successful introduction of SEM Motor Grader and TTT
Expanded the brand across 26 countries
Developing the aftersales side of the business for the Ford dealerships in Kuwait and Saudi Arabia.
This was achieved through implementation and ongoing management of the service excellence process - Ensuring the customer experience was a positive one from drop off to collection of vehicle.
Managing the parts inventory - Ensuring the dealers met their parts purchase objective while having the right stocking levels to meet the first time pick target.
Review dealers warranty claims to ensure that strict cost management was enforced.
Grow the market penetration and brand awareness through independant stores such as Quick Lane (quick service facility seperate from the dealership).
45% Year on Year Growth in Afghanistan
11% Year on Year Growth in Iraq
Successful acquisition of Crescent Petroleum from DHL worth $300, 000 per annum.
Introduced new pay scale and incentive plan for all sales employees to drive business growth, rewarding high performers.
Tasked with growing the fleet business for Ford in the Middle East through the dealer networks.
My role involved extensive travel around the GCC working with the dealers management teams aswell as their sales executives.
The main aspects of the job were identifying training needs then providing a curriculum + role play scenario's to develop the sales force.
Working alongside the management on strategies to grow the fleet business/
Provide a joint front when bidding on key tenders through building relationships with the dealers and customers.
Maintaining and building client relationships
Providing tailored express/logistics solutions to clients
Establish and manage pipeline of potential clients
Achieve a target of 7 client meetings per day
5 acquisitions cusomters per month - won from competition
New business target of $5000 per month
Meeting revenue target of $900, 000 per month
Monthly sales reporting to senior management
Increase brand and product awareness
Establish and build a client base
Identify, build and manage a client pipeline
Win business tenders to provide a land transport solution
Work with the operations department to meet clients demands
Provide monthly sales and forecast reports to general manager
Grew the business from $0 to $90, 000 per month
Manage and develop existing client base
Increase DHL share of clients business
Build a client pipeline
Achieve new business targets through acquisition of new customers
Following up on warm/cold sales leads
Building internal relationships to ensure customer service levels remain high
Same as the above
Year on year growth 8% vs. team average 0.8%
New business revenue champion
3 months spent in each section of the business including Customer Service, Sales, Operations and Training.
1 day a week at college completing NVQ level 2 and 3 in Business Administration