Glenn Dawson

• Developed and implemented plans designed for FM’s strategic vision and objectives for 43 facilities: Residential apartments, Villas, Labour camps and VIP residences with over 3, 000 units, across both soft and hard services.
• Redefined and modernised the FM department’s management and performance strategies.
• Developed and integrated new procedures for all Technical & Commercial services and processes. Reviewed and negotiated all internal and external Service Providers, service contracts, in line with local and international standards and Health and Safety being a key point.
• Procured, tendered and negotiated new service contracts and mobilisation. Ensured all services- MEP, Civil, Fire, Cleaning, Security Services etc. are delivered in an effective, efficient, and professional manner for all communities.
• Developed KPI’s for all external FM service providers ensuring compliance through audits, reports, delivered within budget, and contract SLAs and KPI’s.
• Managed the adherence of all operational budgets and financial reports.
• Led and mentored staff and service providers with implementation of FM plans, new procedures, and company policies, local regulations related to Health & Safety, Security, Cleaning, and Procurement.
• Managed assets to align with reactive RM & preventative maintenance PPM, corrective works that supported LC, ROI, and ensured that equipment was reliable, available, and adhered to performance standards.
• Managed projects for all asset replacements and minor and major works. Renovated Gyms, pools, and recreational areas, refurbishing building exteriors and aesthetic upgrades for receptions and common areas, including landscaping.
• Executed a complete reconstruction of the company’s FM process.
• Implement operational meetings and reporting process to enable more accurate reporting and status of works been executed.
• Implemented a new finance structure for goods receiving to keep it transparent for property owners
• Ensured all H&S standards and regulation inspections were completed on time
• Assist and develop workflows for the company new ERP and CAFM systems
• Improved all the water supply for 27 labour camp buildings with new or refurbished pumps, and saved on water cost with a strict policy of no water leaks allowed.

• Defined the strategic vision and goals for 67 facilities, with over 3, 400 units, across both soft and hard services. Inclusive of Hotels, Villas, Apartments, Commercial and Retail units.
• Responsible for all tenant request and call centre management and track & trace for requests and completed works.
• Devised and implemented FM plans for all assets. Led the full condition audit and corrective works evaluation and 5-year CAPEX delivery plan.
• Championed sustainability and green energy management initiatives.
• Acted as a change agent, implemented digital transformation across ‘outdated’ operating systems, policies, and procedures. Spearheaded the introduction of state-of-the-art management systems with a core focus on value realisation, cost savings, automation, and standardisation.
• Set out the FM annual maintenance plans and PPM strategy, implemented robust CAPEX and OPEX controls which led to an annual saving of $1, 450, 000.
• Full budgetary and P&L responsibility, including tender management and procurement.
• Ran projects for all assets, along with equipment modernisation and refurbishments. Managed new building handover. Oversaw the defects liability period for 2x 28 Storey buildings. Upgraded hotel MEP with modern energy saving upgrades for the Novatel & Ibis Hotels.
• Collaborated with all internal departments, outsourced partners, maintaining community FM service delivery to ensure maximum productivity and customer satisfaction.
• Designed and implemented operation plans to Initiate the application of all policies, processes, SOP’s, systems, and measurement tools to support audit, commercial compliance, local regulations, and standards
• Developed new policies and processes implementing new KPI metrics, FM business continuity, and emergency management team (ERT).
• Retained Health & Safety procedures to ensured full regulatory compliance.
• Restructured the FM department to ensure adequate and suitable resources to complete its operational activities. Managed the FM human resources consisting of more than 150 headstrong FM team - developed a culture of change that focused on reactive & PPM maintenance services improvements. Implemented staff training and mentoring to improve productivity, best practices and instilling a culture of customer satisfaction as priority no #1.
• Implemented a guideline for new tenant fit-out works and process.
• Identify and executed energy saving initiatives - reducing utility costs.

Senior Manager - Head of Facility Management, October 2014

Senior Manager - Operational Procurement, April 2012
Procurement functional lead for the implementation of the Oracle procurement module and lead operational procurement across all Majid Al Futtaim sites

Manager - Head of Office Infrastructure and Facilities Management, July 2008

Responsibilities included but not limited to:
Planning and controlling (Team management)
Managing quality assurance program. Manage relationships with clients, landlords, tenants, and contractors and all concerned authorities. (Manage Process and Policy adherence and CRM)
Oversee activities directly related to providing services (Contract Management)
Risk Management, Business Continuity, EMS, and Security ensuring adherence to all legislative and municipal requirements, Proper contracts in place and inspections
Identify or improve operational systems, processes and best practises that guarantee organisational well-being (Policies & Procedures, Standard operating procedures, Service Level Agreements) (create generic Fit-out guide, building guides) Reporting - weekly, monthly, etc.
Researching new technologies and alternative methods of efficiency
Fit outs -Design and construct on projects under a 1million AED
Project Management of large projects - participate as a key partner in the Development, Design, Schematic approvals and delivery inspections and Commissioning.
Modernise building MEP as per Asset life cycle including ware & tear (CAPEX). (Project Management) Updating fire and life safety systems to new codes
Procurement of materials and services and carry out the necessary sourcing activities (Procurement management) Procurement process, approvals DOA, Due diligence,
Contribute towards the achievement of company’s strategic and operational objectives
Setting and reviewing budgets and managing cost. (Cost management)
Development of individual project/program budgets (CAPEX and OPEX)
Perform quality controls and monitor service KPI’s (Contract & Vendor Management and negotiations)
Recruit, train, supervise and appraise human resources
Ensure customer requests were timeously addressed
Ensure company policies and business vision and missions are implemented.

Responsibilities:
Responsible for the Corporate Real Estate for the Facilities Management of all the commercial offices and retail units, as well as residential housing within the region.
• Managed operational requirements, health and safety, corporate social responsibility, business continuity and sustainability within the 30 plus sites, and within all the regional units.
• Delivered services in-line with HSBC Functional Independence Measures (FIMs).
• Supported all banking business lines to enhance the HSBC brand.
• Developed effective facilities management operational strategy for hard and soft services.
• Managed and controlled all services for the leased and owned residential compounds.
• Responsible for health and safety management, ensuring legal compliance and reducing risk.
• Reported on Profit and Loss (P&L) for FM Budget Opex and Capex. Managed contracts and tenders.
• Managed all Engineering Maintenance contracts for all sites and carried out the annual audit of FM programs.
• Developed and maintained KPI’s, meet as necessary to develop a recovery strategy for any low performance.
• Oversaw property fit-outs and commissioning of new or refurbished sites.
• Managed costs and expenditure as per budget keeping the expense under budget
• Responsible for business continuity and risk auditing and maintain Statuary, Regulatory regulations and safety and security is maintained e.g. Fire equipment and systems are constantly tested and reported.
• Developed strong relationships and good communication with all clients, vendors and end-users.
Achievements:
• Improved ongoing MEP Services by 9 % and reduced utilities by over 8% on three key sites.

Strategic planning and management of all Facilities including all Engineering services.
Responsibilities include;
Manage Engineering workshops for manufacturing and Transport.
Manage FM Hard and soft components.
PPM Planning,
CAPEX and OPEX Budgets
Customer relationship management
Consult on a national basis with all other production units.
Departmental budgets, procurement, tenders,
contractors relationships and inspections.
Occupational Health and Safety + Environment, HR functions.
Achievements:
Design, flows and lay out of buildings and infrastructure. (Time and motion studies)
Extensive refurbishment of buildings and equipment.
Part of design team for new building projects.
Set standards for required equipment and vehicles.
Manage a Budget of R3.2million. Instituted savings by putting in correct controls - overall savings for last financial year R600 000.00
Responsible person for adherence to engineering and building codes (OHS)
Chairman of the Health and Safety committee.
Part of Quality and Hygiene committee.(HCCP)
Commissioning of installations and new equipment.
Manage 13 engineering staff 67 Production staff