Sales Associate
The Entertainer, Al Owais Enterprises Dubai UAE.
Total years of experience :2 years, 10 Months
o Ensuring that all products or merchandise are placed in their respective areas.
o Ensuring that all stock is replenished.
o Helping customers locate merchandise or find suitable alternatives.
o Participating in periodic team meetings.
o Actively engaged in developing more effective customer service skills.
o Being knowledgeable about the benefits and uses of each product.
o Communicating with managers regarding customer concerns and employee matters.
o Greeting customers with a positive demeanor.
o Maintaining an enthusiastic and upbeat personality.
o Handling sales transactions, which may include operating cash registers.
o Providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations
o Providing prompt and professional replies to all customer feedback
o Providing follow up action on passenger feedback and managing requests for compensation, where appropriate
o Coordinating investigations on cases with the appointed Law Firm and Head Office.
o Ensuring that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action
o Monitoring and carrying out analysis of customer feedback
o Recording passenger feedback details in the Customer Relations Management System for producing management reports
• 2012 - 2013 SEAMFIX NIGERIA LIMITED
DATA ANALYST
JOB PROFILE
o Maintains database results by building and improving data and database structure; monitoring and auditing queries and results; documenting performance.
o Imports, clean, change, validate or model data with the intention of making conclusion from the data for decision making purposes.
o Presents data in form of charts, graphs and tables and then uses it for designing and developing relational databases for an organization.
o Uses this data and generates reports and makes recommendations based.
o Works with information extensively to create a thorough analysis.
o Gather data for different purposes and present them in required formats to relevant personnel
o Translate numbers into plain English Every business collects data, whether it's sales figures, market research, logistics, or transportation costs
o Provide database design and management services, as dictated by employer need.
o Collects and studies data to reveal ways to improve a business, organization or government entity. ETC
o Professionally and effectively employs sales skills to achieve targeted sales.
o Increase the level of sales and business mix from individual clients
o Increase share of each market sector
o Research and Database
o Maintain an accurate and current database
o Identify and develop sources of potential clients
o Effectively communicate with clients to gain commitment to purchase
o Maintain regular contact with Key Clients
o Effectively communicate with clients via telephone, face-to-face and written communication
o Develop and maintain relationships which benefit both client
o Overcome client resistance/objections to products
o Provide a weekly schedule of planned activities
o Achieve sales activities within specified time scales as directed by Managing Director and Group Sales and Marketing Director
o Targeted tele-sales campaigns to achieve sales
o Be able to match appropriate products to clients’ requirements.
o Be able to demonstrate a full knowledge of all products, relevant selling points and benefits
o Maintain a current and accurate knowledge of competitor products, be able to highlight their disadvantages and promote relevant benefits
o Keep abreast of competitor activity and recommend any necessary tactical action
o Maintain a current and accurate knowledge of products
o Provide time-phased, qualified reports on achievement and activities
o Plan diary to make effective use of working day
o Maintain accurate records of all contacts with clients
o Handle correspondence related to all selling activities
o Maintain high standard of personal presentation
o Represent in a professional manner at all times
o Liaise with other members of Sales Team to actively promote sales opportunities, exchange information and increase professionalism
o Manages a sales team or partner with other sales related departments in order to determine the most effective way to grow the company's business
o Evaluates financial data and developing analysis reports
o Identify and carry out the best possible opportunities for a company's growth
• 2012 - 2014 UNIVERSITY OF LAGOS, AKOKA YABA. M.Sc. Statistics
• 2006-2010 UNIVERSITY OF LAGOS, AKOKA YABA. B.Sc Mathematics/Statistics
• 2009 SYSTEMATIC COMPUTER LEARNING CENTRE Certificate in Information Management.
