Operational Officer
DP World
Total years of experience :4 years, 9 Months
-Support and manage stakeholder events and other business meetings within the pavilion.
-Solve daily operational issues that arise in liaison with the responsible department hence, enabling the smooth running of the Pavillion.
-Coordinate communication across all departments, ensuring proper flow of information to all stakeholders in time.
-Managing the flow of guests into and out of the pavilion as well as managing guest experience in the pavilion.
-Led a team of functional managers and hit 75% of the
annual target amidst the pandemic.
-Slashed administration costs (54%) by negotiating pricing and fees while ensuring the continuation and enhancements of services.
-Initiated the review of the business model and reinvented new products, achieved 400% growth in one of the products.
-Improved governance systems of the organisation, revised code of ethics and ensured GDPR compliance
-Responsible for getting, Developing, Keep and Report of all the HR.
-Created an HR data management system.
-Streamlined recruitment process in the organisation.
-Created performance management tools and reinforced performance management routines.
-Improved retention rate by 60%.
-Created reporting systems across all departments.
-Developed a data-driven organizational model for monitoring growth across departments.
-Streamlined and achieved quarterly and annual strategic planning and transition processes.
-Created subcommittees and managed their performance.
-Organised all conferences for the organisation.
-Coordinated all departments performance using data-driven methods.
