Consultant - Internal Communications Specialist
Qatar Museums Authority
Total years of experience :13 years, 1 Months
Consultant - Internal Communications Specialist
November 2013 till date: Qatar Museums Authority, Doha, Qatar
Key Achievements
Established the internal communications function from ground up • Developed the intercommunications policies and procedures
• Developed all relevant corporate communication templates
• Rolled out the new communications policy and procedures across the company
• Ensured that internal communications was aligned with the corporate communications policies and guidelines
• Worked with the PR and Social Media team to unify the corporate communication message across the company.
Formulated the QMA Communications Strategy
• Developed and implemented multi-faceted internal communications strategies, tactics and metrics for projects within the organisation
• Aligned corporate communications to the defined strategy
• Cascaded the corporate communications strategy to all relevant departments
Implemented a digital communication Strategy
• Led the project to source and implement the installation of digital signage across the organization.
• Manage effective use of resources in order to deliver internal campaigns for business wide and group initiatives
• Drafted communication messages for the digital screens based on demand.
Led the Internal Communications efforts in the QMA rebranding exercise
• Drafted all internal communications messages to the organization for each phase of the rebranding exercise.
• Communicated all information leading up to the launch of the new corporate brand.
• Ensured seamless and successful implementation of company's brand launch campaigns across all internal channels
Created the content for and published the first series of the QMA Monthly newsletter
• Developed the first series of the organization's newsletters
• Created content that reflects the new QMA brand and allow for a clear, precise, consistent and efficient flow of information.
• Developed intranet site elements and regularly update intranet content
Key Accountabilities
Branding and organization identity
• Facilitate transformative change in the organization, inspiring and educating employees through effective and communication channels.
Project Management
• Create and deliver communications to staff regarding the new brand, exhibitions and activities of the QMA through a range of channels e.g. E- newsletter, Intranet, staff emails and digital signage displays.
Internal Communication Process / Plans
• Develop a communication framework that includes a cascade of information distribution to key employee groups such as Chief Officers, Museum Directors, all staff and other staff.
• Support the Chief Marketing Officer to develop strategic procedures to enhance communication across the organization.
• Develop a framework to ensure timely coordination of employee communication and determine where and when key messages are distributed as well as frequency of communication.
• Coordinate Human Capital announcements and notifications
• Design and regulate staff email templates.
Staff Surveys
• Plan and analyse QM staff attitude surveys to compile employee feedback on the Marketing and Public relations Department and ensure that appropriate actions plans are developed.
Working Relations
• Work with exhibition marketing to distribute information about exhibitions and key events to staff.
• Support the Events team to plan and coordinate conferences, functions, exhibitions and other events for the company.
• Maintain close relationship other museum subsidiaries and shareholders to stay abreast with on-going developments.
Internal Communications Coordinator
October 2012 to November 2013: ORYX GTL, Doha, Qatar
Key Achievements
Function Strategy Formulation
• Developed the strategy and plans for the Internal Communications process.
• Developed the process for Internal Communications within the company to ensure timely and accurate flow of information to the staff.
Internal Communication Process / Plans
• Enhanced existing communications processes / plans in conjunction with the different department heads and senior managers to ensure effective delivery of communications across the organization.
• Enhanced the communication process within the company in line with leading practices to ensure efficiency and effectiveness of the same.
Internal Communication Channels
• Developed new and innovative channels of communication for employees to ensure easy accessibility and employee engagement.
Newsletters / E-Bulletin / Intranet
• Developed regular content for the Newsletters and E-Bulletin
• Led initiatives to improve employee engagement
Key Accountabilities
Event Management
• Assist the Events Coordinator in the planning and coordination of all external conferences, functions, seminars for the company.
• Organize and manage the seminars and events as requested by Management in coordination with the Events Coordinator.
Employee Surveys
• Planning and executing the ORYX GTL staff attitude surveys to gather employee feedback on PRC department and ensuring appropriate actions plans are developed.
Working Relations
• Maintain close links with the Shareholders contacts to ensure consistency of messages to the employees.
• Share best practices with Shareholders to ensure effective and efficient ways to provide communication to the employees.
Budget & Cost Control
• Assist the PRC Manager in developing the Internal Communication budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues, areas of unsatisfactory performance are identified and potential performance improvement opportunities.
Communication Channels
• Ensure timely coordination of employee communication through a range of channels e.g. E-Bulletin, newsletter, Intranet, etc., to ensure clarity and consistency of the same.
• Review and enhance the current channels of communications to meet with the current advanced technological environment.
• Developing and updating information on the Intranet system by providing the accurate information on regular basis to ensure alignment of the same with the needs of the employees.
Freelance Communications Consultant
September 2009 to September 2012
Formulate internal communications strategies and plans that deliver against business objectives for clients
• Drafted and delivered communication policies and procedures for clients
• Facilitated corporate communication training and seminar
• Published articles in leading publication.
• Designed printed or web based promotional materials, newsletters.
• Freelance writer in leading publications
• Motivational/Keynote Speaker
• Facilitated academic and corporate seminars in schools and campanies
Employee Communications Executive: Willy Jaw Enterprises, Nigeria (2003 - 2009)
Responsibilities
• Developed and executed internal and external campaigns
• Developed and created the content for the company's weekly bulletin and monthly magazine.
• Created and edited content for press releases.
• Manage internal communications to ensure message coordination, clarity, consistency, and context in relation to the organisation's strategy.
• Facilitated the execution of employee engagement activities as per plan.
• Ensured the update of messages on the intranet website.
• Worked closely with the regional managers to support their communication needs around business updates, strategies and company initiatives.
• Acted as focal point for corporate communications queries and enquiries.
• Actively involved in the resolution of employee grievances and disciplinary action
• Played advisory role to managers and supervisors regarding progressive discipline methods and procedures.
PR Community Liaison Officer: Nigerian Liquefied Natural Gas Ltd. (NLNG), Nigeria (2002)
• Responsible for organizing workshops, training for host community small scale business owners.
• Administrative co-ordination of the NLNG Scholarship program for indigenes of host communities.
• Co-ordinated the credit and loan scheme for indigenous farmers.
• Developed initiatives in areas of communication, leadership and management learning training
• Work with internal and external clients to determine optimal delivery methods, design courses, and develop content.
• Facilitated group meetings, classes, round table discussion on issues at stake in the company
• Successfully organized a screening and selection programme for the NLNG scholarship award for indigenes of the pipeline host communities.
• Effectively led training sessions for beneficiaries of NLNG's host community support loan to enable them form cooperatives and maximize their resources as well as make returns on investment to finance the loans received.
• Handled Copy writing and production of communication materials for clients.
Human Resources Training Assistant (Internship): Akintola Williams Auditing Firm, Nigeria (1996)
• Conducted orientation sessions and arrange on-the-job training for new employees
• Organized training rank-and-file workers maintain and improve their job skills, and possibly prepare for jobs requiring greater skill
• Trained supervisors on how to improve their interpersonal skills in order to deal effectively with employees
• Set up individualized training plans to strengthen an employee's existing skills or teach new ones
• Supported in the setting up-leadership or executive development programs among employees in lower level positions. These programs are designed to develop potential and current executives to replace those retiring
• Organized programs to assist employees with transitions due to mergers and acquisitions, as well as technological changes
• Supported the regional training and development manager in: o Consulting with other managers to identify training needs
o Drawing up an overall training plan
o Managing the training budget
o Producing materials for in-house training
o Working with training providers to develop suitable course content
o Evaluating the success of both individual training and the overall programme
o Managing regular staff appraisals and reviews and making sure staff have opportunities for ongoing development
Master of Arts, TESOL 2009 - 2011: St. Clements University (UK)
Master's in Business Administration with a major in Management. Core term courses include subjects like financial accounting, competitive strategy, corporate finance, managerial economics, entrepreneurship, investment analysis, marketing management, and operations management.
MBA (Management) is a Masters in Business Administration a major in Management. The core term courses include subjects like financial accounting, competitive strategy, corporate finance, managerial economics, entrepreneurship, investment analysis, marketing management, and operations management.