I.T ADMINISTRATOR
CIRCLE K
Total years of experience :22 years, 7 Months
Provide technical support for Microsoft Dynamics AX 2009 users. Ensure the optimal performance of business critical networks, workstations equipment, internet, user application.
Ability to coordinate activities and resources; to plan, organize, and manage multiple projects simultaneously; to communicate effectively both orally and in writing; to establish and maintain effective working relationships.
Evaluate emerging technologies for suitability with long term business goals. Procure hardware, software and equipment. Negotiate and administer vendor contracts.
Plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
Collaborated with functional business areas and strategic leaders to plan and implement upgrades, enhancements, migration and deployments. Support existing system ensuring peak performance and uptime. Developed and new use, administration and support policies and procedures.
Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to internal staff. Updating and monitoring it user accounts.
Accomplished by planning and managing project planning communications, administering contracts, creating project documentation, preparing correspondence, tracking and reporting information, completing related administrative tasks, solving problems, mediating highly conflicting or unexpected problems involving multiple groups, making recommendations and alternative solutions for consideration and directing staff as required.
Possessing developed skills that have been gained through establishing and developing full IT projects, networks and infrastructures from initial conception to completion. Experience covers customer liaison, design, testing to successful implementation within budget, scope, timescales and process limitations. Extensive LAN, WAN, Hardware, Software experience. Working cross-functionally within a customer focused, multi-site environment, maintaining the delivery of IT services and technology projects. Up-to-date on IT developments.
Documented, reviewed, and updated problem resolution scenarios on share point portal reducing time spent on resolving same or similar issue quicker and more efficiently. Knows broad knowledge of computerized operating systems and software applications. Coordinates diagnoses and troubleshoots incoming employee calls and provides support services on advanced technical problems involving desktop, laptop or network services. Providing quality solutions to complex business problems and installing I.T business systems to the end to end testing of new systems and services within scope, budget and tight schedules.
Accomplish Network Operations with diversified experience and demonstrated expertise maintaining operating networks, managing IT operations, providing technical support and developing innovative solutions to complex problems. Proven project management experience, combine expertise in strategic planning, quality control, and organizational leadership with strong qualifications in standardized process design and development
Coordinating with the Manager in improving IT Infrastructure of the company. Ensure that the IT Infrastructure is fully operational at all time Being responsible for the date and application backups, testing and procedures,
and managing the disaster recovery setup.
Use computers, monitoring and testing equipment to determine LAN/ WAN network component performance and take corrective action to improve network performance. Prepare standards and guidelines for network implementation; and identify appropriate techniques and procedures for cable and equipment installation, maintenance, monitoring and performance improvement. Install, configure and maintain network services, equipment and devices. Supports administration of servers and server clusters. Manages all system back-up. Plans and supports network and computing infrastructure.
Perform troubleshooting analysis of servers, workstations and associated systems. Documents network problems and resolution for future reference.
Monitors system performance and implements performance tuning. Manage user accounts, permissions, email, and antivirus, anti-spam. Requires a thorough knowledge of networking essentials. Oversee software and network security. Participates in the coordination and completion of department activities or projects by monitoring timetables, organizing events, scheduling staff and conducting follow-ups, coordinates activities with other departments. Plans, organizes and manages implementation of Information Technology Systems and activities of the department.
Monitors, evaluates, prioritizes and recommends the use of Information Technology systems and equipment to maximize benefits in meeting the Information Technology goals. Provides computer related training for employees to enable them to perform basic tasks using the standard office softwares and computer equipments, offers computer training during new employee orientation.
Participates in interdepartmental and intradepartmental meetings, committees and boards as required. Responsible for handling all updates, maintenance and problems of PCs and software.
B.Sc. (Hon’s) In Computing & Information Systems from London Guildhall University (UK) in April 06, 2001