CENTER HEAD
Coolpex International
Total years of experience :9 years, 5 Months
Managing the complete operations of the branch, BPO operations, Inbound as well as outbound calls management, Job assignments and complaints management, HR aspects of the branch, Managed a team of more than 50 staffs with 5 team leaders reporting to me.
HANDLING THE CUSTOMER CARE OPERATIONS COMPLETELY, WHICH INCLUDES MANAGING THE TELECALLERS AND ALSO THE ASSIGNMENT OF FIELD TECHNICIANS ON TIME ACCORDING TO THE CUSTOMER REQUIREMENT.
branch manager