Goodman Nantoe

Technical Support at MTN

• United Arab Emirates
• My current job since January 2014

Mobile Device Setup & Troubleshoot
Laptop Setup & Troubleshoot
3G Modem/Wireless Routers Installation & Troubleshoot
Blackberry Device Back up & Restore
Mobile Device Software Updates
Windows Installation & Troubleshoot
IPhone Setup & Troubleshoot
General mobile troubleshoot & Support
2012 - 2014
Data Specialist - Cell C Regional

Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.
Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
Established patterns to reoccurring issues and provides input to development teams.
Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.
Assist team members and provide support and solutions to customer queries to meet company objectives.
Maintain updated knowledge of company products and services to better provide customer support and service solutions.
2010 - 2012
Customer Support Agent - Specpack LTD
Provide Installation, configuration, data backup, firmware upgrades and set up support to all customers with a supplied device.

Provide standard Microsoft installation support provided the customer brings a legal copy of the software with the appropriate license keys.

Setup email account on smartphones, laptops, notepads.

Firmware upgrades on data products.