Head L&D and Principal Consultant
Intoto Learning Solutions
Total des années d'expérience :35 years, 4 Mois
Provide consulting and training services to organisations in order to improve competencies of workforce for improved efficiency and effectiveness in their jobs for desired outcomes
Managing production of course materials for customized training solutions as required by the organisations for the scheduled courses and up-skilling through training programs
Hand-holding participants to apply the learnt skill at work and be proficient. Evaluation of learnt skill basis various parameters.
Identifying and coordinating with external consultants to support the learning process while collaborating with functional heads, line managers and training team of the organization
Keeping up-to-date with professional research & knowledge and share best practice across coordinating team to support the team ethos of continuous development & review
• Partnered with senior leadership to identify needs to close talent and performance gaps, promote maximum effectiveness and create a positive impact on sales, marketing and corporate functions through various Functional skills & Management Capability building program.
• Designed Learning and Talent Development Strategy in line with Business and HR Strategy and created an execution road-map. Driven & influenced leadership for engagement, buy-in and created visibility for all L&D initiatives
• Designed & documented L&D related policies and processes, Budgeted for L&D investments, Structured & implemented learning & capability development in all regions in-line with overall business objectives & local business priorities for returns on investment
• Led and conducted DC & AC (12) in all entirety for employee development & effectiveness
• Fostered a learning culture by adopting a holistic approach to development through formal & informal methods; including OJT, training videos, simulations, activities, DIY and incorporated e-learning with assessment for induction & product training
• Identified current and future competency requirements (functional, behavioral, technical) for the organization and created a learning environment for acquiring the competencies at organization and individual level
• Influenced leadership team to sponsor and participate in learning & development initiatives, especially coaching and mentoring
• Driven Leadership Development and facilitated Talent Development through initiatives for performance management, succession management, career development etc.
• Aligned functional heads with the overall Group processes and initiatives as required
• Built internal training capabilities & managed a healthy balance of external - internal trainers
• Oversaw the transition of the Company Training Academy (classroom and online version) to the next level. Created and executed an effective professional skills, leadership and technical skills curriculum which supports the short and long-term business goals
• Defined behavior framework to identify learning gaps and Designed & implemented standardized learner-focused training modules and refreshers
• Established and maintained a learning/training assessment system to evaluate the effectiveness of learning outcomes to provide regular update to management
• Conducted Learning needs assessment of the Branch(es) - Sales team and support team; to provide them learning inputs for higher efficiency and effectiveness (for over 300 employees)
• Created Training calendar for participants and refresher courses for trainings including induction, cross-functional orientation and functional skills
• Created all training modules based on adult-learning principles with facilitator guides and readied them for delivery for most functional skills and behaviors
• Conceptualized themes, created story-line and training videos (including narration and voice-over) for sales team to understand concept and stages to improve sales deliveries.
Created 4 full-fledged product training videos and 5 sales skill training videos
• Decreased out-of-field-time & travel by creating & implementing learning chunks program
• Created pool of trainers & coached them to decrease dependency & promote learning culture through Train-the-Trainer programs
• Conducted training sessions across geography and recognized with highest ratings by participants, line managers and superiors for both functional skills and product knowledge
• Promoted social learning through collaborative tools - peer group assisted learning models, immersion programs, knowledge bank and theme based exercises
Worked with diverse sectors - FMCG, FMCD, Electronics, Pharmaceuticals, Automobiles, Finance, Services, Agriculture, Energy, Retail, Construction, Service providers etc.
• Conducted trainings for multiple organisations across industries and gained strong knowledge on impactful training delivery vs learning expectations
• Hold credit of delivering over 9, 000 man-days of impactful training on soft-skills, functional skills, induction and product knowledge
• Retained by organizations for recurrent training programs on achieving high feedback scores for relevancy and training delivery
• Conducted On-job trainings for FOS on sales pitch, product knowledge merchandising and sales performance tracking
• Awarded with Chairman’s ‘YCMAD’ (You Can Make A Difference) Award for innovative sales promotion for the year yielding 20% growth YOY
• Shouldered responsibility of two zones - both achieving >15% sales growth and over 20% increment in visibility YOY, with no attrition
• Achievement of coverage, sales and visibility targets. Improving width and depth of product portfolio
• Managing growth of channel, keeping all stakeholders motivated and engaged in business development,
• Training and development of sales team on product knowledge, selling skills, merchandising skills and customer service.
• Trouble shooting market concerns and issues and keeping the team and partners motivated
• Sales forecasting and reporting sales, opportunities, threats and suggesting ways to overcome for progression
• Boosted sales revenue of existing retail channel through impressive in-shop visibility, focused selling and value-added services.
• Responsible for achieving sales targets; improving coverage, productivity and lines-cut.
• Excelling in innovative merchandising & visibility of Company products vis-a-vis competitors,
• Improving productivity and effectiveness through channel management, trade servicing, training to sales team, and in-time reporting on market intelligence
• Achievement of sales target and customer service satisfaction benchmarks
• Develop strong client relationships through consultative selling approach and on-time deliveries.
• Understand of client requirements and preferences and provide paint solutions, in time.
• Liaise with contractors, developers, construction companies, private establishments, govt. establishments to find opportunities to sell paints and other finishes