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Gopal Nagar, GENERAL MANAGER –

Gopal Nagar

GENERAL MANAGER –·Miles Education

India

Master's degree, Marketing

Work experience

Total years of experience: 16 years, 10 months

GENERAL MANAGER –

January 2017 - Present

Miles Education

Delhi, India

January 2017 - Present

Provide executive leadership for one of Indias largest international education portfolios,
overseeing business strategy, commercial operations, admissions, global partnerships,
customer success, and operational excellence across India, Nepal, Sri Lanka, Bangladesh,
Africa, the Middle East, and Europe.
Strategic Leadership
• Own end-to-end business strategy, revenue growth, operational governance, and
market expansion initiatives across multiple international regions.
• Lead a multidisciplinary organization of 85+ professionals spanning Sales,
Admissions, Operations, Marketing, Finance, Visa Services, Customer Success, and
University Relations.
• Develop corporate growth strategies, annual operating plans, commercial roadmaps,
revenue forecasts, budgets, and performance frameworks aligned with organizational
objectives.
• Drive executive decision-making through business intelligence, KPI dashboards,
market analytics, and performance reviews.
Commercial & Business Impact
• Generated ₹158+ Crore in cumulative business revenue through strategic market
expansion and commercial excellence.
• Managed an international education portfolio exceeding US$4.08 Million,
consistently delivering business targets and sustainable growth.
• Delivered 1, 000+ successful U.S. admissions, establishing one of the strongest
admission and student success portfolios in the industry.
• Increased annual visa approvals by over 15X, improving outcomes through process
standardization, governance, and quality assurance.
• Established and managed strategic partnerships with 40+ globally recognized
universities, strengthening institutional collaboration and market presence.
Operational Excellence & Digital Transformation
• Designed enterprise-wide SOPs, governance models, operational scorecards, quality
frameworks, and compliance mechanisms that significantly enhanced business
efficiency.
• Spearheaded AI-enabled workflow automation, reducing turnaround times, improving
productivity, and elevating customer experience.
• Implemented data-driven performance management systems, enabling informed
decision-making, forecasting accuracy, and operational visibility.
• Championed continuous improvement initiatives that optimized service delivery while
reducing operational costs.
Financial Innovation & Customer Success
• Built scalable education financing ecosystems through strategic partnerships with
financial institutions, NBFCs, scholarship providers, and education loan partners.
• Enabled 9, 000+ students annually to pursue international education through
innovative financial solutions.
• Implemented AI-assisted loan processing workflows, increasing loan approvals by
40% while reducing processing turnaround by 30%.
Executive & People Leadership
• Partner with executive leadership, university stakeholders, financial institutions, and
technology partners to drive long-term strategic initiatives.
• Lead organizational capability development through leadership coaching, succession
planning, and performance management.
• Foster a high-performance culture focused on accountability, innovation,
collaboration, and customer-centricity.

Company industry:
Training & Education Center

TEAM LEAD – SALES & OPERATIONS

January 2016 - January 2017

TrendyBharat

Delhi, India

January 2016 - January 2017

Led sales and operational functions, improved customer acquisition, optimized lead
conversion, enhanced team productivity, and consistently exceeded business performance
objectives through structured coaching and process improvement.

Company industry:
Home Accessories & Decor

ASSISTANT MANAGER – OPERATIONS

October 2012 - January 2016

Dainik Jagran

Delhi, India

October 2012 - January 2016

Managed operational delivery, customer engagement, and business performance initiatives
while improving service quality, operational efficiency, and customer satisfaction.

Company industry:
Journalism

EXECUTIVE – SALES

January 2009 - January 2012

HomeShop18

Noida, India

January 2009 - January 2012

Delivered consistent sales performance through consultative selling, customer relationship
management, and solution-oriented engagement while exceeding revenue targets.

Company industry:
Internet & E-commerce

Education

Amity University

January 2011

January 2011

Master's degree, Marketing

India

University of Delhi

June 2009

June 2009

Bachelor's degree, Accounting

India

Skills

BUSINESS TRANSFORMATION
Intermediate
BUSINESS TRANSFORMATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
GLOBAL MARKETING
Intermediate
GLOBAL MARKETING
Intermediate
INTERNATIONAL EDUCATION
Intermediate
INTERNATIONAL EDUCATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
STRATEGIC PARTNERSHIP
Intermediate
STRATEGIC PARTNERSHIP
Intermediate