Executive Assistant and Office Manager
Olive Group
Total years of experience :20 years, 7 Months
• Managed and coordinated the schedule and activities of the Senior Vice President of a $100m Security Technology Business including managing meetings and ensuring actions are completed
• On behalf of SVP, managed travel budget and schedules, ensuring justification and compliance with company policies and value for money
• On behalf of SVP, reviewed and approved departmental expenses, timesheets and purchasing and reconciled queries prior to SVP approval
• Responsible for arranging complex travel itineraries and agendas for the SVP and other members of senior management
• Singularly responsible for the management of the complex arrangements for departmental travel to Iraq
• Regularly handled and managed the collation, storage, distribution and circulation of sensitive and confidential information ensuring the highest levels of discretion and professionalism
• Written and formatted both internal and external documents ensuring that strict company’s guidelines and formats are adhered to
• Managed internal database of clients and projects, ensured information is properly filed and confidential materials only accessed by authorised staff
• Provided cover in the absence of the Managing Director’s and Chairman’s EAs
• Defined the Sales and Marketing strategy to maximise the placement of a niche product in a competitive market
• Increased product visibility through indirect marketing and incentivising clients for promotion and sales
• Developed and held multilevel relationships with key accounts, defined strategies based on individual needs and benefits
• Integrated marketing, operations and customer service departments to improve the customer experience and exploit new revenue opportunities
• Designed and launched specialist promotional packages with hotels, event management companies and various partners
• Identified key sponsorship opportunities in order to market the product to a wider audience
• Achieved a 25% growth in existing account performance within 6 months
• Achieved an 80% growth in merchandising revenue within 6 weeks
• Provided travel arrangement solutions to a highly demanding client, the Dresdner Kleinwort Bank (conferences, corporate events, trade and road shows, air travel, hotels, car hire)
• Managed client related issues and queries from reporting to completion
• Involved in daily reporting, quality check and “cost cutting” projects
• Maintained relationships with providers (hotels, airlines), by attending site visits, training and update sessions and presentations, educational trips
• Assessment, analysis and reconstruction of air fares in order to reduce cost for corporate clients (net fares, route deals, manual fare builds)
• Designed and implemented the strategy for the Lehman Brothers’ clients participation in the World Cup 2006 tournament.
• Responsible for managing the training and development of travel consultants into corporate travel specialists
• Part-time employment gaining work experience in a related industry during university degree course