IT Engineer ( Server $ Networks )
Gems Education
Total years of experience :15 years, 6 Months
ICT Engineer
Varkey Gems Foundation, UAE
• Accountable for Infrastructure and delivery functions of day to day (BAU) operations.
• Ensure the servers and client workstations are compliant as per company standards.
• Take ownership of patches & upgrades on timely manner with no or minimal downtime.
• Accountable for implementation and update of Anti-Virus software across the network.
• Responsible for managing infrastructure to prevent potential security risks & breaches.
• Responsible for service delivery, support and driving Root Cause Investigation (RCA).
• Decision making and SPOC for all communications related to Infrastructure Issues.
• Accountable for managing up to date Logical Access Management (LAM).
• Take ownership of System administration and network related issues and upgrades.
• Responsible for adhering the SLA commitment.
• Responsible for generating and publishing the reports on a monthly basis.
• Accountable for managing and monitoring internet usage across the infrastructure.
• Implement innovative ideas to manage both system performance & save business cost.
• Identify the load on network equipment’s, servers and initiate approval process.
• Responsible for periodical server backups and data restorations if and when needed.
• Responsible for monitoring, Tracking and renewing devices on time.
• Responsible for managing known error data base (KEDB
• Install, configure and maintain Servers, PCs, peripherals, IT tools/equipment, packaged software, antivirus, utilities, software tools and software patches
• Install, administer and upgrade the computer network infrastructure
• Troubleshoot problems arising from hardware, software, application systems, network infrastructure virus and security related attacks
• Install/ reinstall and configure packaged software and applications, antivirus, software utilities and patches.
• Update antivirus, systems software and other software updates, when required
• Setup user accounts and profiles for users.
• Assign priorities to problems reported, based on the severity, and coordinate with the concerned parties (GEMS-IT, vendors, suppliers, etc), where required, in tracking and resolving the problem
• Provide user support (Admin & Academic ) - assist users in the appropriate use of systems/applications Intranet and Internet usage and provide them the best possible solutions to their IT related issues/ problems
• Respond to queries on the status of the problem or service request
• Provide technical support for software projects at the school
Systems Support Engineer, www.axiomtelecom.com April 2010 - Sep 2011
Axiom Telecom LLC, Dubai
• Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
• Provide hardware, software and connectivity expertise support for around 100 locations across UAE at multiple physically diverse locations.
• Installing and maintaining various applications for user support.
• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.
• Troubleshooting network problems and conflicts. Suggest improvements in speed of the operations and processes to make the system foolproof.
• Performed frequent off-hours and remote support.
• Performed user account creation, deletion, and configuration and maintenance.
• Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.
Microsoft IT LAB Services - Microsoft, Hyderabad
Worked in Microsoft IT LAB Services (Client Side) where the work profile includes the following:
• Implementation of projects as per client's requirements within the specified time period & giving support for the existing projects
• Coordinating with respective Project Heads to avoid SLA breach
• Installing, configuring LAB servers as per client requirement with the OS version requested.
• Installing and maintaining MS software as per user requirements.
• Administrating Windows 2003, 2008 Core, Server 2008 R2 and RTM Version multiple Server-based network with Windows XP/Vista Professional clients.
• Flattening and rebuilding the Physical and Virtual servers with Windows 2003, 2008 (Core and RTM) using Windows Deployment Servers, Win PE and OS image.
• Building and troubleshooting the Virtual Machines using applications like Hyper -V and MS Virtual server 2005 R2.
• Performed user account creation, deletion, and configuration and maintenance.
• Utilize Microsoft Service Enterprise (MSE) to record changes, service requests, and problem activities for tracking purposes.
• Maintaining the Server compliance by updating the required patches in the maintenance window.
Persuing.....
Bachelors In Computer Application , (BCA) August 2005 – July 2008 Syamaprasad Institute Of Technology And Management (SITM) Affiliated to West Bengal University Of Technology, Salt lake ,Kolkata DGPA : 7.75/10.0 Studies focused in application development, IT project management, multimedia design, and technical planning. Created working prototype for Computer Networking projects and desktop applications.