Quality Customer Complaints Coordinator
alfa telecom
Total years of experience :16 years, 9 Months
checking the validity of all technical complaints,
solving technical issue from our side if it's possible
before reassign it to the concerned entity then i follow up with them to ensure it was handled properly and issue is solved in a limited time .
Ensure quality and customer satisfaction.
I have studied in 2020 digital marketing professional .
started handling all social media campaigns on fb and Instagram for a page Razza,
creating content, posting, creating video ads, page layout ...
I opened my own page Goug.zy and managing all promotions an ads.
sell polices related to life, cars, medical... insurances related to several insurance brands
To maintain all administrative tasks Related to the “LTE Devices“ project and manage between all alfa's branches (8 branches), the supplier, stock management of all devices and daily Sales and stock Report in addition of managing the LTE project, Responsible of “alfa BLOM” new project, coordinating with the bank and clients to be able to pay the price of the phone by installment thru their monthly phone bill without any interest .
To sell MOT lines prepaid, postpaid and recharge cards, to migrate lines, to sell and explain Alfa products (dongles, routers, WLL...).
Working on projects (LTE DEVICES, ALFA TAB, Army Line, and U-Can) and applying the right procedures in selling.
In addition of reports on the stock and sales of LTE devices of all Alfa’s branches, stock management and coordinating with logistics, suppliers and regional Alfa stores.
In addition communicating with other branches and works with other departments to achieve a better customer service and to achieve company’s goal.
goal
to supervise sales work, make a visual for new merchandising, put a schedule for employees, recruit if needed, solve floor problems and put new rules that may improve sales, train on Product and sales, team work and discipline...
working as HR on attendance system ( total working hours absence, holidays, breaks, yearly vacation ), on project management distributing working hours of each employee on projects, to represent it to the accountant department in addition of answering phone calls, faxes and emails, Preparing contracts for the contractors that work on sites, schedules, orders, also using excel and word... working on the expenses of the office......
Operation manager at an Air freight company "GCC” working as an operation manager typing Airway bills and booking with the airlines company for cargo, giving price of cargo for customers depending on weight and the airline company ... checking online the shipments till their arrival ...
• A full time cashier at BOGGI Habtoor and at Zara home ABC in Azadea Group working as a full time cashier and sales sometimes to help customers if needed.
• Sales and visual merchandising at lasenza Girl Habtoor, customer service, changing the visual of the store according to the 411, scan in scan out and cashier using Dolphin system.. + opening of 4 branches of lasenza girl ( kaslik, beirut mall, Geant, Habtoor)
Certified digital marketing professional: Introduction to Digital Marketing Content Marketing Social Media Marketing Search Engine Optimization (SEO) Paid Search (PPC) using Google Ads Display and Video Advertising Email Marketing Website Optimization Analytics with Google Analytics Digital Marketing Strategy
• 2011/2012 Business Management at Sagesse University furn el chebak
