Customer Centricity Officer
MetLife Alico
Total years of experience :15 years, 1 Months
- Coordinating among different departments to provide support in Customer Centricity projects.
- Assisting in building this new department aiming to lead MetLife ALico to a world class company level.
- Implementing new concepts in the department
- Preparing for Customer Centricity Journeys and spreading this new culture among all the departments.
- Providing the needed/requested assistance in the implementation of all Customer Centricity practices as well as any project involving the customer centricity at the level of the department or the whole company
- Responding to customer problems and putting down plausible solutions.
- Making sure to close each & every complaint and that customers are satisfied and timely served
June 2013-Present Work at MetLife Alico Company
Position: "Customer Centricity Officer"
• Coordinating among different departments to provide support in Customer Centricity projects.
• Assisting in building this new department aiming to lead MetLife ALico to a world class company level.
• Implementing new concepts in the department
• Preparing for Customer Centricity Journeys and spreading this new culture among all the departments.
• Providing the needed/requested assistance in the implementation of all Customer Centricity practices as well as any
project involving the customer centricity at the level of the department or the whole company
• Responding to customer problems and putting down plausible solutions.
• Making sure to close each & every complaint and that customers are satisfied and timely served
May 2011- June 2013 Work at MetLife Alico Company
Position: "Management Associate"
• Providing a support to management as requested in several projects (as Campaigns/FATCA/..)
• Providing the needed/requested assistance & coordinate with all departments to prepare a yearly budget and deliver it on time
• Handling the Business Continuity Plan; focusing on all critical business functions that need to be recovered to resume
operations & ensure we operate smoothly from the disaster recovery site.
• Handling Lebanon's Website
• Providing a support to Compliance department
• Handling projects at regional level
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Address: Hadath, Beirut - Lebanon
Phone Number: 03- 555740
E-mail Address: gracekadri@gmail.com
May 2009-April 2011 Work at CAPE Company
Department: "Underwriting"
• A full year of experience in underwriting and issuing insurance policies for the following products: Motor, Travel,
Marine, Expatriate, Liability and Workman compensation
• In the year after, handling everything related to the medical groups; underwriting, pricing, updating the group
constantly by adding new insured and cancelling others.
August 2008 Training at ALICO "American Life Insurance" Company
Department: "Customer services"
• General lecturing training about the various departments (such as Accounting, Underwriting, Customer service,
Agency, Accident & Health, IT) and there functionality for 3 days; and the rest days were pure training session at
Customer Service department.
Oct 2010 - July 2011 Masters in Economics (M1) in International Economy Lebanese University, Achrafieh, Lebanon
Oct 2006 - July 2010 Bachelor Degree in Economics Lebanese University, Achrafieh, Lebanon
