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Gracer Torres, Assistant Manager

Gracer Torres

Assistant Manager·Armani Hotel Dubai

United Arab Emirates

Bachelor's degree,

Work experience

Total years of experience: 21 years, 7 months

Assistant Manager

February 2013 - Present

Armani Hotel Dubai

Dubai, United Arab Emirates

February 2013 - Present

Running daily operation of Front office, Assisting Department head and hotel operation, Conducting trainings, Observing SOP and performance and covering Night manager operation.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Supervisor

February 2010 - Present

Armani Hotel Dubai

Dubai, United Arab Emirates

February 2010 - Present

Handle to run the daily operation, Conduct training, Making excursion booking, Appraisal and coaching.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Airport Represenative

September 2009 - February 2010

Bonnington Hotel

Dubai, United Arab Emirates

September 2009 - February 2010

Recieve in/out guest from airport, Assisting Visa process, Making booking, Arranging welcome services.

Company industry:
Hospitality & Accomodation
Job role:
Support Services

Butler

November 2004 - August 2009

Jumeirah Hospitality

Dubai, United Arab Emirates

November 2004 - August 2009

Assisting guest for all excursion and paper works needed during the stay.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Camarines Norte State College

March 2001

March 2001

Bachelor's degree,

Philippines

Skills

SOP
Expert
SOP
Expert
Booking
Expert
Booking
Expert
Operation
Expert
Operation
Expert
Arranging
Expert
Arranging
Expert
Appraisal
Expert
Appraisal
Expert
Basic First Aid
Intermediate
Basic First Aid
Intermediate
Driving
Expert
Driving
Expert
Basic Fire and Safety
Intermediate
Basic Fire and Safety
Intermediate
SOP
Expert
SOP
Expert
Booking
Expert
Booking
Expert
Operation
Expert
Operation
Expert
Arranging
Expert
Arranging
Expert
Appraisal
Expert
Appraisal
Expert

Languages

English
Expert
Tagalog
Expert
Spanish
Beginner

Training and Certifications

Training
Basic Fire and Safety
Magsaysay Maritime Training Center
Jun 2009
Elementary First Aid
Magsaysay Maritime Training Center
Jun 2009
Train the trainer
Learning and Development Armani Hotel Dubai
Sep 2012