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Gracer Torres, Assistant Manager

Gracer Torres

Assistant Manager·Armani Hotel Dubai

United Arab Emirates

Bachelor's degree,

Work experience

Total years of experience: 21 years, 8 months

Assistant Manager

February 2013 - Present

Armani Hotel Dubai

Dubai, United Arab Emirates

February 2013 - Present

Running daily operation of Front office, Assisting Department head and hotel operation, Conducting trainings, Observing SOP and performance and covering Night manager operation.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Supervisor

February 2010 - Present

Armani Hotel Dubai

Dubai, United Arab Emirates

February 2010 - Present

Handle to run the daily operation, Conduct training, Making excursion booking, Appraisal and coaching.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Airport Represenative

September 2009 - February 2010

Bonnington Hotel

Dubai, United Arab Emirates

September 2009 - February 2010

Recieve in/out guest from airport, Assisting Visa process, Making booking, Arranging welcome services.

Company industry:
Hospitality & Accomodation
Job role:
Support Services

Butler

November 2004 - August 2009

Jumeirah Hospitality

Dubai, United Arab Emirates

November 2004 - August 2009

Assisting guest for all excursion and paper works needed during the stay.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Camarines Norte State College

March 2001

March 2001

Bachelor's degree

Philippines

Skills

SOP

Expert

Booking

Expert

Operation

Expert

Arranging

Expert

Appraisal

Expert

Basic First Aid

Intermediate

Driving

Expert

Basic Fire and Safety

Intermediate

SOP

Expert

Booking

Expert

Operation

Expert

Arranging

Expert

Appraisal

Expert

Languages

English

Expert

Tagalog

Expert

Spanish

Beginner

Training and Certifications

Training
Basic Fire and Safety
Magsaysay Maritime Training Center
Jun 2009
Elementary First Aid
Magsaysay Maritime Training Center
Jun 2009
Train the trainer
Learning and Development Armani Hotel Dubai
Sep 2012