IT Analyst, Tech Support Representative
IBM India Pvt Ltd
Total years of experience :2 years, 5 Months
Worked for 24/7 Customer, pvt.ltd,
Address: Unit-1, 5th Floor, Wing A, Block-1, NSL Sez, Plot.6, Survey No.1, IDA, Uppal, Hyderabad - 500039.
From: August 2011- September 2012
Position: Advisor
• Supported customers of Dish Network America in Billing, Technical and Customer service queries.
• Worked with a team and contributed in the growth of the team and the organization.
• Topped the team and the entire process in Customer Service scores (CSat).
• Topped the entire process in Quality scores aswell.
• Provided sales to the organization and helped in meeting targets for the team and myself.
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Working for IBM india Pvt Ltd, Address: Wing B Building No 3, Raheja Mindspace, Hitech City, Apiic Software Layout, Survey No 64, Madhapur, Hyderabad - 500081
From: January 2013- March 2014
Position: Technical Service Representative
• Supporting Clients of Suntrust Banks America with their technical Queries.
• Identify and fix issue with the clients Mainframe servers.
• Well versed in IBM Citrix and assist clients in solving their issues with citrix.
• Identifying and solving the Clients technical issues with their desktops, laptops and network issues including VPN Client.
• Working on tickets creating and routing tickets to different groups in the Organization in case of process requirement.
• Well versed in Ms Office especially MS Outlook in identifying and fixing the clients issues.
• Assisting clients in restarting servers and adding their profiles onto the database servers.
• Assisting clients in resetting their passwords for various application.
• Assisting clients in downloading, Installation, and working on various soft wares.
• Assisting clients in ordering and installing hardware devices as well.
• Helping clients in their Active Directory issues.
• Assisting Clients with their company given Blackberry phones and IOS devices.
• Assisting clients in migration of data from one system to another.
Worked for 24/7 Customer, pvt.ltd,
Address: Unit-1, 5th Floor, Wing A, Block-1, NSL Sez, Plot.6, Survey No.1, IDA, Uppal, Hyderabad - 500039.
From: August 2011- September 2012
Position: Advisor
• Supported customers of Dish Network America in Billing, Technical and Customer service queries.
• Worked with a team and contributed in the growth of the team and the organization.
• Topped the team and the entire process in Customer Service scores (CSat).
• Topped the entire process in Quality scores aswell.
• Provided sales to the organization and helped in meeting targets for the team and myself.
Studied at Sacred Heart High School, Address: South Lallaguda, Secunderabad-500017 From: June 1994- April 2006 Level: Secondary School Certificate • Completed 12 years of Education including kindergarten. Passed out with First division. Studied at Little Flower Junior College, Address: Opp Survey Of India, Uppal, Hyderabad – 500039 From: June 2006- April 2008 Course: M.P.C( Mathematics, Physics, Chemistry) • Completed my college of Intermediate Education in Mathematics, Physics and Chemistry with English as my first language and French as my second Language with First division marks. Graduated from Little Flower Degree College, Address: Uppal, Opp Survey Of India, Uppal, Hyderabad – 500039 From: June 2008- April 2011 Course: Bachelor Of Science, (M.S.Cs) Mathematics, Statistics & Computer Science. • Completed my Graduation with Majors in Mathematics, Statistics & Computer Science. • Won most of the Awards in sports, Literary and Cultural competitions held at college and university level. Completed my graduation with First Division marks. Bagged 16 Awards overall. • Got selected in all the placement offers that took place in the college that year. Offers included MNC's like Dell, Wipro, Gen pact, Amazon. • Also have completed courses in C,C++, Java and operating systems as per syllabus.
Studied at Little Flower Junior College, Address: Opp Survey Of India, Uppal, Hyderabad - 500039 From: June 2006- April 2008 Course: M.P.C ( Mathematics, Physics, Chemistry) • Completed my college of Intermediate Education in Mathematics, Physics and Chemistry with English as my first language and French as my second Language with First division marks.
Studied at Sacred Heart High School, Address: South Lallaguda, Secunderabad-500017 From: June 1994- April 2006 Level: Secondary School Certificate • Completed 12 years of Education including kindergarten. Passed out with First division.
Course: Bachelor Of Science, (M.S.Cs) Mathematics, Statistics & Computer Science. • Completed my Graduation with Majors in Mathematics, Statistics & Computer Science. • Won most of the Awards in sports, Literary and Cultural competitions held at college and university level. Completed my graduation with First Division marks. Bagged 16 Awards overall. • Got selected in all the placement offers that took place in the college that year. Offers included MNC's like Dell, Wipro, Gen pact, Amazon. • Also have completed courses in C, C++, Java and operating systems as per syllabus.