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Grant Ferguson, Lead Exams Invigilator/ Office Administrator

Grant Ferguson

Lead Exams Invigilator/ Office Administrator·GEMS Metropole School

United Arab Emirates

Diploma, Business Management

Work experience

Total years of experience: 8 years, 9 months

Lead Exams Invigilator/ Office Administrator

May 2019 - June 2019

GEMS Metropole School

Dubai, United Arab Emirates

May 2019 - June 2019

• Ensure all candidates have an equal opportunity
• Maintain integrity of exams by giving all attention to conducting the examination according to JCQ guidelines
• Observe all candidate’s in examination room at all times.
• Ensure exams security before, during and after the exam
• Prevent possible candidate malpractice
• Prevent possible administration failures
• Assist the Exams Officer in preparing for examinations
• Identify and register candidates
• Ensure that examination conditions continue throughout the exam and extra time
• Supervising candidates during rest and clash breaks
• Maintain a visible, professional and high profile within the school
• Ensure the correct producers are followed for the end of the exam and candidates are dismissed appropriately
• Ensure that all exams scripts and other materials are returned securely to the Exams Officer and stored safely
• Whole School data collection
• Minute taking for major meetings
• Data presentation development
• Policy review and correction

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

General Manager

November 2018 - April 2019

tashas Cafe

Dubai, United Arab Emirates

November 2018 - April 2019

• Meeting restaurant financial objectives
• Attract guests by implementing marketing and community programs
• Maintaining operation standards by following franchisee agreement
• Accomplishing restaurant HR objectives by recruiting, selecting, coaching, counselling and disciplining staff members
• Maintaining professional and technical knowledge of by tracking emerging trends in the restaurant industry
• Accomplishing company goals by accepting ownership of policies and procedures
• P&L review and analysis
• Food cost and 6-week average development and review
• Offsite catering quotations and deployment
• Stock control and municipality procedure maintenance
• Conduct GM standard operating procedure reports to be submitted to brand
• Ensure staff knowledge of company code of conduct
• Food quality testing and rectification
• Maintain business records
• Determine and execute operating improvements

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Business Development & Recruitment

April 2018 - December 2018

TapeTalent Recruitment

Dubai, United Arab Emirates

April 2018 - December 2018

• Establishes recruiting requirements by studying organization plans and meeting with the hiring manager to discuss needs.
• Determines applicant requirements by studying job description and job qualifications.
• Attracts applicants by placing job advertisements, using newsgroups and job sites.
• Determines applicant qualifications by interviewing applicants,
• Improves organization attractiveness by recommending new policies and practices, monitoring job offers and compensation practices, emphasizing benefits and perks.
• Cold calling to set up meetings with potential clients
• Creating profiles to showcase our candidate database for specific industries
• Candidate timeline follow up - determine the progress with candidate in new position
• Client feedback follow up on new candidates’ performance

Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Restaurant General Manager

September 2016 - December 2017

Famous Dave's UAE

Dubai, United Arab Emirates

September 2016 - December 2017

Responsibilities:
• Establishing and ensuring maintenance of high standards with stringent quality-control procedures in place
• Client & Supplier Liaison
• Detailed and focused Performance Reviews
• Effective handling of confidential information with sensitivity.
• Stock Control and Monitoring of Costs
• Invoicing and SOA for catering requests
• Supplier negotiations
• Food cost calculations
• Assigning duties and coordinating shift rosters
• Overseeing 2 outlets’ sales, including staff training, motivation and sales techniques.
• Document creation (Inventory, Cleaning schedule, supplier list, maintenance contact list)
• Monthly inventory variations
• Weekly inventory variations
• Food truck applications for events/ private catering
• Catering requests from clients
• P&L analysis
• Daily Administration and Managerial duties
• Initiating partnerships to gain footfall
• Food cost breakdown and analysis
• Event planning and execution
• Maintaining municipality procedures within the restaurant
• Maintaining franchisee agreements within the service standards from FDA (Famous Dave’s of America)

Company industry:
Hospitality & Accomodation
Job role:
Management

Area Manager

August 2015 - August 2016

Pret To Go

Dubai, United Arab Emirates

August 2015 - August 2016

Assigning duties and coordinating shift rosters • Overseeing 6 outlets’ sales, including staff training, motivation and sales techniques. • Document creation (Inventory, Cleaning schedule, supplier list, maintenance contact list • Monthly inventory variations • Weekly inventory variations • Food truck applications for events/ private catering • Catering requests from clients • Invoicing and SOA for catering requests • Supplier negotiations • Food cost calculations • Daily Administration and Managerial duties • Establishing and ensuring maintenance of high standards with stringent quality-control procedures in place • Client & Supplier Liaison • Detailed and focused Performance Reviews • Effective handling of confidential information with sensitivity. • Stock Control and Monitoring of Costs

Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant General Manager

December 2014 - July 2015

Hogshead Illovo

South Africa

December 2014 - July 2015

Stock Control Client Liaise Shift Rosters Quality Control Costing Supplier Relations Daily Administration Duties Dealing With Confidential Information Coordinating Duties Performance Reviews Hiring Staff

Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant General Manager

June 2012 - November 2014

Hogshead Douglasdale

South Africa

June 2012 - November 2014

Stock Control Client Liaise Shift Rosters Quality Control Costing Supplier Relations Daily Administration Duties Dealing With Confidential Information Coordinating Duties Performance Reviews Hiring Staff

Company industry:
Hospitality & Accomodation
Job role:
Management

Head Waiter

October 2011 - March 2012

River Deck Country Estate and Restauran

South Africa

October 2011 - March 2012

Table allocation
Function setup and brake down
Liaise with clients, suppliers and staff
Daily Administrative duties
Assisting with bartending, kitchens etc.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Logistics

September 2010 - July 2011

ELS

Germany

September 2010 - July 2011

Travel to and oversee events
Liaise with clients, suppliers and staff
Dealing with confidential information
Daily Administrative duties
Assisting with bartending, kitchens etc.

Company industry:
Hospitality & Accomodation
Job role:
Logistics and Transportation

Events coordinator

January 2010 - June 2010

Mise en Place

Germany

January 2010 - June 2010

Setting up logistics
Liaise with clients, suppliers and staff
Coordinating functions
Dealing with confidential information
Daily Administrative duties
Travel to and overseeing events
Assisting with serving guests, Bartending, kitchen etc.

Company industry:
Hospitality & Accomodation
Job role:
Other

Education

eLearning College

December 2019

December 2019

Diploma, Business Management

United Arab Emirates

• The Business Environment o Internal/External Aspects o Corporations o Co-operatives o Partnerships  Sole Traders  Limited Liability Companies • Human Resources o Staffing o Selection o Labour Relations • Components of Performance Management o Planning o Monitoring o Developing o Rating & Appraisals o Act of Appreciation • Identifying and understanding Marketing

eLeraning College

December 2019

December 2019

Diploma, Facilities Management

United Arab Emirates

• Facilities management objectives • Role of Facilities Managers • FM competencies • Overview of Facilities operations • Facilities management Strategic phases • Development of Facilities management phases • Facilities Strategy formulation • Types of Facilities plan • Facilities Planning implementation strategies • Facilities management budget plan objective • Facilities management project budget brainstorming • Development of facilities operating budget • Facilities preventive maintenance plan objective • Developing preventive maintenance plan • FM performance reporting

eLearning College

November 2019

November 2019

Diploma, Human Resources Management

United Arab Emirates

GPA (percentage): 90%

GPA (percentage): 90%

• Understanding organizations and the role of Human Resources • Recruitment and Selection • Staff Training and Development • Developing yourself as an effective HR/L&D practitioner • Delivering Learning & Development activities • Supporting good practice in Performance and Reward Management • Supporting good practice in managing employment relations • Supporting change within organizations
View attachment

International Hotel School

December 2009

December 2009

Diploma, Attendance

South Africa

GPA (percentage): 70%

GPA (percentage): 70%

Michelangelo Hotel FOH • Jonny Walker • FIFA Confederations Cup VIP • International Journalism Council • Base Line • IHS Social • Indaba Hotel and Conference Kitchen, Reception and coordinating Restaurant management

Ridge Private School

January 2006

January 2006

High school or equivalent, Matric

South Africa

GPA (percentage): 75%

GPA (percentage): 75%

Hospitality management

Skills

Quality Assurance
Expert
Quality Assurance
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Hospitality
Expert
Hospitality
Expert
Franchise Agreement Standards
Intermediate
Franchise Agreement Standards
Intermediate
Quality Assurance
Expert
Quality Assurance
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
GENERAL MANAGEMENT
Expert
GENERAL MANAGEMENT
Expert
HIRING
Expert
HIRING
Expert
LOGISTICS
Beginner
LOGISTICS
Beginner
MICROSOFT OUTLOOK
Expert
MICROSOFT OUTLOOK
Expert
Area Management
Expert
Area Management
Expert
Food Cost
Expert
Food Cost
Expert
BUSINESS MANAGEMENT
Intermediate
BUSINESS MANAGEMENT
Intermediate
Human Resources
Intermediate
Human Resources
Intermediate
Facilities Management
Intermediate
Facilities Management
Intermediate
Hospitality
Expert
Hospitality
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Quality Assurance
Expert
Quality Assurance
Expert

Languages

Afrikaans

Beginner

English

Expert

Training and Certifications

Certifications
PIC Level 3
Sep 2015