Technical Support Representative
Teleperformance
Total years of experience :11 years, 8 Months
- Handles customer complaint
- Do trouble shooting step over the phone make sure that customer will feel that they are assisted and on high priority
- Go for a Sale
Engaged in conversations on an executive level with potential customers to introduce and follow up services and promos.
Able to meet daily appointment targets as required by the account or meet key performance metrics for customer service
Handles and resolves customer's complaints in a very timely manner.
Ensures to respond directly and promptly to customer's inquiries with regard to their services and complaints
Troubleshoots to resolve complex issues and provides technical assistance to ensure a positive customer experience.
Able to sell additional services such as internet and home phone in line with customer needs.