Guillaume كوستي

Responsibilities:
Supervised the supply chain operations for Middle East area (retail 2 countries & wholesale clients 6 countries)
Generated forecast and order proposals by analysing demand trends, backorders, sell out and model stock levels
Optimized stores stocks level and inventory management for efficient stock replenishment
Developed sales turnover by offering cross selling options to clients
Improved client’s loyalty by providing first class customer service
Analysed sales and logistics operation process to identify key improvements
Maintained inventory control & follow up on discrepancies to mitigate shortage
Contributed to cross department support with reports on KPI’s, turnover, best seller’s SKU, analysis of sell in & sell out.
Arranged Purchase Orders, Sales Orders, RPO, Credit Notes using SAP & Oracle for cross docking & drop shipments

Achievements:
Exceeded 2018 retail budget by +82% and +78% compared to 2017
Exceeded 2018 wholesale budget by +10% and +101% compared to 2017
Reduced logistics operating cost by 14% and improved replenishment lead time
Implemented the ERP migration from BAAN to Oracle and completed the project before the deadline
Set up all the logistics operations for 2 stores opening (KSA and Kuwait), events and exhibitions (Doha DJWE)
Adapted SKU model stock assortment with buffer stock

Preparing quotations (RFQ) and tenders for the procurement of commodities, several services
and multi modal transport liaising with the suppliers, required by the Red Cross National
societies, Regional Fleet base and for the Logistic department using HLS software

Analysing comparative bids, formulating and framing contract for the suppliers, purchase
orders and competent reporting to the concerned departments.

Complete follow up of the process related to shipment activities including but not limited to
preparing BL, export documents, tracking of shipment, , clearing invoices for payment

Working in autonomy and in continuous preoccupied environment, providing relief supplies in
the most efficient and effective manner without compromising quality and within the budget.

Working closely and building strong relationships across all functions of logistics department by
continuous communication and meeting on regular basis to improve operational management

Worked as a subcontractor for VAG group (Volkswagen, Audi, Porsche) and General Motors group (Opel, Chevrolet, Hummer, Corvette, Cadillac) customer assistance

Assistance deployment for French and foreign customers using quality telephonic manner skills and ensuring all the inquires have been answered and been responded accordingly.

Worked efficiently and in a fast paced environment to respond to the customer assistance requirements to offer the highest levels of customer service.

Used Project Management skills to deal and worked simultaneously while offering services like hotel, car rental, taxi and flight bookings and also to deal with daily administrative tasks such as customer follow-up, customers database update, fax and bills sending

• A key member of Student Experience Enhancement Unit. Mentoring, supporting and then giving guidance to students with any difficulties or issues in their student life using strong communication, listening and understanding skills.
• Working as a part of a team with permanent members of faculty and students, demonstrated strong team work skills by being a constructive team member and contributing practically to the team success.

Worked as a contact point with the different sub contractors

Dealing with the urgent supplies and needs of the surgery unit from different hospitals

Ensuring the procedure is carried-out is an effective and cost saving way

Used project management skills to manage the routes and respect the deadlines

• Planned business development and coordinated with various cross departments of a company to generate better forecasting and marketing output.
• Worked as a part of sales team, promoting new mobile phones/services using enhanced communication and team working skills
• Kept the business portfolio up to date and understanding industry developments and trends and reporting to head of business strategy department.
• Collaborated closely with advertising agencies to capture the market attention keeping customer demand as high priority.

• Providing all kinds of support to line manager including variety of administrative and practical tasks.
• Mentoring the new/part time employees to improve further and work in according to the customer needs with better efficiency and productivity.
• Providing customer services at all levels within the store and making sure customer satisfaction is achieved
Part of sales team using negotiation skills and promoting products