Gulam Haqqani Mohammad

Title: Manager - Learning & Development, Academy
Role - Country Lead- Leadership & Behavioral Programs
Job Responsibilities at CTS - Leadership Academy:
 Lead the L&D team of Behavioral and Leadership Training & Certification Programs PAN India
 Manage the Vendors and Training Partners through effective Vendor Management Program-Level
 Manage the entire Training Management Life-Cycle : Initiation, Planning, Execution, Monitoring, Closing
 Manage the Training Program Life-Cycle : Implementation Phase
 Plan the Annual Leadership Development Calendar
 Plan the Annual Enrollment and Graduations as per the Budget
 Organize a variety of Employee Engagement Activities
 Identify the Internal pool of trainers for employee and organizational development
 Conduct Leadership and Change Management Training
 Design and implement Cross-Cultural and Cross-platform team building initiatives for Academy Associates
 Coordinate with the Key Stakeholders : BU/ SBU Leaders, Academy Consulting Partners & Academy Solutions Partners, Academy Learning Delivery Partners, Vendor Partners for effective Learning Delivery Framework
 Manage Internal and external key Stakeholders for all the Operational Excellence
 Mentor & Coach the Team members on Operational Excellence, QMS and Organizational Compliance
 Review the Team Performance on the Weekly, Monthly and Quarterly basis for the Performance Management
 Maintain the Expense Report, Effectiveness-Efficiency-Environment (3E) Survey Report, Weekly Status Report, Monthly Status Report;

Title : Manager - Learning & Development, Academy
Role - Country Head - Learning & Development
Job Responsibilities at CNO:
 Lead the L&D team of Behavioral, IT Technology and Business Functional Training & Certifications
 Evaluate Trainers and Vendors
 Manage the Vendors and Training Partners through effective Vendor Management
 Manage the entire Training Management Life-Cycle : Initiation, Planning, Execution, Monitoring, Closing
 Manage the Training Program Life-Cycle : Analyze, Design, Develop, Implement, Evaluate (ADDIE)
 Plan the Annual Training & Development Calendar
 Plan the Annual Training Budget
 Organize a variety of Employee Engagement Activities
 Identify the Internal pool of trainers for employee and organizational development
 Conduct Leadership and Change Management Training
 Design and implement Cross-Cultural and Cross-platform team building initiatives
 Coordinate with the US counterparts (Indiana, Chicago, Philadelphia) for effective Global Delivery Framework (GDF/SDF)
 Manage Internal and external key Stakeholders for IT Distributed Delivery
 Train Associates on Project Management Essentials & ITIL Foundation
 Manage the New Hire Induction Program on IT Technologies, QMS and Organizational Compliance
 Review the Team Performance on the Weekly, Monthly and Quarterly basis for the Performance Management
 Manage the E-Learning, ILT and Blended Learning Programs across the organization
 Strategizing and Establishing an English E-Lab at the organization Employees’ Development
 Training Software Engineers, SSE, Project Leads, Project Managers, Quality Analysts, Business Analysts, Sr. Managers, Asst. Directors & AVPs

Partial List of Clientele:
Microsoft, Genpact, IBM, Wipro, Satyam (Mahindra-Satyam), 24/7 Customer, Sietel India, Vinsys IT Services, iGate Patni Computer Services, TNS Global, TANLA Solutions, TANLA Mobiles, iQ, Capgemini, Kouni, Siksha, Synergy, IIHT, IIJT - TeamLease, UTCFS, Just Dial, DialMeGuru, Toyota Kirloskar Motors, Piaggio Vehicles Pvt. Ltd., Mahindra & Mahindra and many Reputed Engineering and MBA Colleges and Universities.

 Manage the entire Training Management Life-Cycle : Initiation, Planning, Execution, Monitoring, Closing
 Manage the Training Program Life-Cycle : Analyze, Design, Develop, Implement, Evaluate (ADDIE)

Conducted training programs on:


o Train delegates on the KSABV:
o Neuro-Linguistic Programming (NLP) Skills
o DiSC Behavioral Styles
o Impactful & Influential Personality
o Leading & Managing Teams
o Project Leadership Development for Project Managers
o English Language Proficiency (LSRW Sub-Skills)
o Effective Business Communication Skills
o Conversational Skills - Art of Speaking
o Public Speaking Skills
o Presentation Skills
o Body Language
o Voice and Diction (US / UK)
o Writing Skills
o Netiquette (Email Writing Skills)
o Corporate Soft Skills
o Assertiveness Skills
o Client Interaction and Customer Orientation
o Problem Solving and Decision Making Skills
o Core IT Consulting Skills
o Project Management Skills
o Training The Trainers
o Interpersonal Communication Skills
o English Language Proficiency
o Corporate Soft Skills
o Attitudinal and Behavioral Skills
o Personality Development
o Customer Relationship Management ( CRM )
o Sales & Selling Skills
o Leadership and Management Skills
o Personal Effectiveness Programs
o Advanced Communication Programs
o Six Thinking Hats
o Managerial Excellence Program
o Dialect Enrichment
o Leadership Programs
o Achievement Motivation
o Assertiveness Skills
o Goal Setting and Action Management (Time Management)
o Stress Management & Confidence Building
o Business correspondence and Etiquette
o Train the Trainer Program
o Personality Development Training
o Cross-Cultural Sensitivity Training
o Professional Language Training
o Presentation Skills
o Interview Handling/Facing Skills



Conduct “Train The Trainer” (Trainer/Teacher/Lecturer) Programs for various Institutes, Colleges and Corporates.

Conduct “Faculty Development Programs” and “Staff Training Programs” for various Engineering, MCA, MBA and General Graduation Lectures for JNTU and Osmania University Colleges.

Title: Manager - Training & Development
Head - Training & Operations PAN India

 Recruited Trainers and Conducted Induction for the New Hire (Trainers and Non-Training Staff)
 Managed the PAN India centers responsibilities in terms of day-to-day operations
 Managed Sales & Marketing Teams
 Managed Training & Operations Teams
 Maintained Client Relationship and CSAT of services
 Trained candidates in Language Enhancement Proficiency & Voice-n-Accent
 Trained candidates in Communication Skills, Soft Skills and Personality Development
 Trained candidates in Technical Support for the Call Centers and BPOs
 Managed Team of HR Recruiters for various MNC requirements
 Handled Interviews for screening candidates
 Organized Recruitment Drives for MNCs at Colleges and center

 Conducted Sales Training for PIAGGIO, an Italian Automobile Company from Sales Offers, Sales-Managers, Sr. Mangers, General Managers and Dealership CEOs
 Conducted Sales Training for Mahindra & Mahindra (M&M- MCE) Automotive Pvt. Ltd.
 Recruit, Train, Mentor and Manage Sr. Trainers PAN India
 Conduct Train The Trainer and Certify Trainers to conduct training for clients
 Managed all the Trainers to conduct training at all the locations/ dealerships PAN India.
o Sales Team on “Sales Enhancement Skills”
o Sales Team on “Achievements and Motivation”
o Sales Managers on “Management & Leadership Sills”
o Service Team on “Customer Service Skills”
o Service Managers on “Machine vs Human: Service Manager”

 Training Candidates for the Aviation Industry on Effective Communication Skills and Global Accent Training: Ground Management; International Air Traveling Agents; Cabin Crew - Air Hostess and Stewards
 Training Candidates on Industry Oriented Skills - for MNCs
 Conducted Training Workshops in various Universities, Colleges - MBA, PG and Degree, Engineering and Medical

Title: Manager - Training & Operations
Role: Center Head

 Recruited Trainers and Conducted Induction for the New Hire (Trainers and Non-Training Staff)
 Managed the center responsibilities in terms of day-to-day operations
 Managed Sales & Marketing Teams
 Managed Training & Operations Teams
 Maintained Client Relationship and CSAT of services
 Conducted TTT for Communication Skills and Voice & Accent Trainer
 Trained candidates in Language Enhancement Proficiency & Voice-n-Accent
 Trained candidates in Communication Skills, Soft Skills and Personality Development
 Trained candidates in Technical Support for the Call Centers and BPOs
 Worked as Human Resource Coordinator
 Handled Interviews for screening candidates
 Organized Recruitment Drives for MNCs at Colleges and center

Handled Interviews for screening candidates
•Organized Recruitment Drives for MNCs at Colleges and center

Spoken English and Communication Trainer